Technical Sales Support Coördinator

Job content

As technical sales support coordinator, you will serve as an important bridge between our international key accounts, our PMD project managers and the internal departments at HQ. Therefore, we are looking for a driven customer-oriented team player strong in organisation and communication combined with technical insight.

You will work in the PMD team (Project Management Division) of Deltalight, a team with 6 international Project Managers responsible for the sales and follow-up of worldwide projects at new and existing key accounts. ‘We complete architectural visions’ with these top projects.

• You work together with various departments (R&D, sales support, logistics, etc.) within the organisation on a daily basis to ensure that your key accounts experience the best possible service in terms of innovative lighting solutions. In weekly status meetings with R&D, you are the gatekeeper to meet the deadlines.
• You answer technical questions received from project managers and customers, and follow up customer orders to ensure they are delivered timely and correctly.
• You maintain professional customer relations and contribute to enhancing trust and cooperation by communicating correctly and openly.
• You efficiently and accurately perform administrative tasks in SAP.
• In addition, you are critical of your own work and seek process optimisations wherever possible.
• You can count on sufficient support and coaching from your direct colleague, your source of knowledge, in the office.

Profile

We are looking for someone who is communicatively strong with a technical affinity, is stress-resistant and has a hands-on mentality;

• You have completed a (technical) bachelor’s degree and a relevant first work experience.
• You have a strong affinity with our products and their technical background.
• You are fluent in Dutch and English.
• You are computer literate and you have experience with an ERP and CRM tool, or you are willing to learn this.
• You have strong organisational skills, work efficiently and communicate fluently, both online and offline and within international teams.
• You can quickly understand and convert complex information.
• You always go the extra mile to satisfy our customers.

We offer

• A state-of-the-art working environment. Spacious landscape offices, our new lunch area with sun terrace allow you to give your best every day.
• A no-nonsense mentality. We work in a flat structure where decisions are taken quickly and there is a transparent feedback culture. We encourage ownership and initiative.
• Perspective. You count as a person. We focus on internal promotions or moves via coaching so that your talents are put to optimal use and you can develop yourself further.
• A refined and high-end design product. You become an ambassador of a leading, high-quality and innovative luxury brand you can be proud of.
• Driven and enthusiastic colleagues. Besides work, there is room for fun at our Saint Nicholas parties, sporting initiatives, staff drinks and team build-ups.
• An ambitious family business. You will be part of a growing, financially healthy and passionate family business that operates internationally and where everyone knows each other.
• An attractive salary package. In addition to a comprehensive package of fringe benefits, you will also enjoy flexible hours and the opportunity to work from home.