Traffic / Technical Planner

Your skillset

• Planning and organising is second nature to you.You love to create order out of chaos. More even, a clear overview gives you satisfaction. You monitor deadlines as no other and can set clear priorities (even if that means standing on your authority from time to time).
• You are helpful by nature and bursting to be the point of contact for all parties involved in your team’s planning. Think of Project Managers, Client Service Managers, team leads, members of your team, HR …
• Problems are there to be solved. With your proactive attitude, you have the ability to spot them from miles away and mitigate them before they actually happen.
• You have a solution-oriented mindset, which means you’re not afraid to make estimates and predictions and try out new things.
• You get bonus points if you know your way around Teamleader Orbit, Google Data Studio, Jira, Hubspot … If not, you’re interested to learn how to work with them.
• You would be our deam applicant, if you have experience working in an agency. That means you would know how a project comes together, either digital and web development projects or branding and campaigning projects.
• You’re customer-oriented.

Apart from your skillset, we are also looking for a real cultural fit. Duke & Grace is human-centered, team-oriented, and growth-driven. It’s simply in our DNA! Each of us has a vibrant personality - each in our own way. We love to learn from each other and are very communicative.

What your working day may look like

As a (Traffic or Technical) Planner, you will be the linking pin between the Project Managers, who are eager to plan their projects as efficiently and quickly as possible, and the expertise teams you’re responsible for, who want a doable amount of work with as little distractions and context switches as possible. Your goal? To arrive at the ideal solution - not only for the team, but also for the project and the customer.

How do you proceed? You process planning requests in Teamleader Orbit (for which you will receive training), prepare and lead recurrent planning meetings, and schedule extra syncs ad hoc if a solution cannot be found immediately. You follow up on action items from those meetings and syncs, and keep everyone accountable. It’s your mission to make sure your team’s planning is crisp, clear, and as accurate as can be.

You follow up on this with the different reports we already have and don’t shy back when it’s time to create your own custom reports from the loads of data we have.

Besides that, you are the point of contact for all colleagues (HR, team lead …) regarding the day-to-day planning as well as the bigger picture of the expertise teams that are under your care. (Specifically, that means the Creative and Online Marketing teams as Traffic Planner and the more technical profiles as Technical Planner.) For example, it can be useful to involve a freelancer when there’s a peak in workload. It’s good that you have them on speed dial - wink, wink.

You’re in communication with the expertise’s lead and make sure that they ask for the needed colleagues on time so they’re ready to roll just when we need them.

When there’s time left, you continuously work on optimizing our way of working. You work out improved ways to plan, invoice, and manage projects or offers, find new ways to optimize the existing communication flows, and make sure our documentation is up-to-date.