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工作内容

  • Data Center SME
  • Infrastructure / Installation Engineering
  • Iterative approach using sprints.

Required Security Clearance: NATO SECRET

SCOPE OF WORK
Under the direction/guidance of NCIA or delegated staff, the Contractor’s Personnel will be responsible for designing, installing, managing, and optimizing NATO’s data center infrastructure.

The role is essential in ensuring the physical installation, cable management, and maintenance of equipment across multiple sites.

The service-based contractor will focus on delivering key technical solutions and providing expertise in equipment installation, structured cabling, and the use of Patch Manager Software to track and manage network connections.

The contractor’s personnel will ensure that all equipment and infrastructure are installed and maintained to meet NATO’s operational requirements and security standards.

This work will include the following activities:
  • Expert guidance on the design and layout of data center infrastructure: ensuring optimal placement of equipment for scalability, airflow management, and ease of maintenance.
  • Technical support and oversight for the installation of data center equipment, including servers, networking devices, and power distribution units, adhering to best practices and industry standards.
  • Comprehensive cable management solutions: ensuring structured cabling systems are efficiently organized, labelled, and documented to support future growth and ease of troubleshooting.
  • Seamless integration of new and existing infrastructure through the use of Patch Manager Software: maintaining accurate records of cable connections, patch panels, and network configurations to optimize network visibility and management.
  • Recommendations for optimizing power and cooling systems within the data center, ensuring energy efficiency and adequate cooling to protect sensitive equipment from overheating and ensuring operational reliability.
  • Ongoing training and support to data center staff, equipping them with the knowledge and skills to maintain, troubleshoot, and upgrade equipment and cabling systems effectively.
  • Support to the development of disaster recovery strategies by advising on the physical infrastructure needed to maintain continuity in the event of equipment failure: power outages, or environmental threats.
  • Expert technical assessments and audits of the data center infrastructure: identifying areas for improvement in cable management, equipment placement, and overall operational efficiency, with a focus on aligning with industry best practices and NATO’s security and operational requirements.
High-Level Description of Deliverables Data Center Infrastructure Assessment Report
  • Description: The contractor will provide an initial assessment report of the current data center infrastructure, including equipment layout, power and cooling systems, and cable management practices. This report will identify key strengths, weaknesses, and areas that require improvement or optimization to meet the organization’s operational and future scalability requirements.
  • Responsibility: The contractor will be responsible for conducting a thorough evaluation of the existing infrastructure, identifying inefficiencies, and providing recommendations to improve overall performance, reduce downtime, and enhance future scalability.
Cable Management Optimization Plan
  • Description: The contractor will deliver a comprehensive plan to reorganize and optimize the data center’s cabling infrastructure. This plan will include recommendations for implementing structured cabling, clear labelling of cables, and the integration of cable management software to ensure all network connections are properly documented and easy to manage.
  • Responsibility: The contractor will be responsible for assessing the current state of the cabling infrastructure and designing a detailed plan that ensures efficient cable routing, reduces clutter, and simplifies maintenance and future upgrades.
Equipment Installation Standards and Procedures
  • Description: The contractor will develop and deliver standardized procedures for the installation and configuration of new data center equipment. These standards will ensure that new hardware is installed efficiently and correctly, minimizing the risk of errors and ensuring consistent configurations across all deployments.
  • Responsibility: The contractor will be responsible for establishing best practices and guidelines for hardware installations, including physical setup, power and cooling requirements, and network configurations, ensuring that all installations align with the organization’s operational goals.
Implementation of Patch Manager Software
  • Description: The contractor will implement Patch Manager Software to track and manage all network connections, ensuring that cable routing and equipment connections are well-documented and easily accessible for troubleshooting and future expansion.
  • Responsibility: The contractor will oversee the installation, configuration, and ongoing use of Patch Manager Software, ensuring that it is effectively integrated into the organization’s workflow and used to maintain accurate records of all network and cable connections.
Equipment Installation and Cabling Implementation
  • Description: The contractor will oversee the physical implementation of new cabling and equipment installations in the data center. This includes installing new hardware based on the standardized procedures, ensuring proper cable routing and management, and updating Patch Manager Software with the new installations.
  • Responsibility: The contractor will be responsible for coordinating and executing the installation of new equipment and cabling, ensuring all installations follow the established standards and procedures and are documented accurately in Patch Manager Software.
Training and Handover of Equipment and Cable Management Systems
  • Description: The contractor will develop training materials and deliver sessions to the data center team, ensuring they are equipped to maintain, troubleshoot, and expand the newly implemented systems. Training will focus on cable management best practices, equipment installation procedures, and the use of Patch Manager Software.
  • Responsibility: The contractor will be responsible for preparing user-friendly documentation and delivering training sessions to ensure staff can confidently manage the data center infrastructure, including cabling and equipment installations.
Final Data Centre Optimization Report
  • Description: At the conclusion of the project, the contractor will provide a final optimization report summarizing the changes made to the data center infrastructure, including equipment installation, cable management improvements, and software integration. The report will also include recommendations for ongoing maintenance and future expansions.
  • Responsibility: The contractor will be responsible for compiling a comprehensive report that highlights the project’s achievements, lessons learned, and suggestions for maintaining and optimizing the infrastructure moving forward.
The Contractor’s Personnel will be reinforcing the existing team and will work using an Agile and iterative software development approach during multiple sprints.
The Contractor’s Personnel shall participate in periodic status update meetings, sprint planning, sprint review and other meetings via electronic means using collaborative platforms. On rare occasions, there may be a requirement to attend in-person meetings at NATO offices in Mons, Belgium, as requested by the Project Manager.

SKILL, KNOWLEDGE & EXPERIENCE
Services under current SOW are to be delivered by ONE resource that must have demonstrated skills, knowledge and experience as listed below:
  • Security Classification: NATO SECRET.
  • Language Proficiency: English
Past Performance and Qualifications: To provide a high level of service quality, the contractor supporting the Installation Engineering Team has a proven track record of successfully designing, implementing, and optimizing network and security infrastructures for a variety of organizations across multiple industries.

The engineer should provide and prove the following mandatory performance, education and qualifications:
  • Minimum 4 years of experience in data center environments with hands-on experience in installing, terminating, and testing fiber optic and copper cabling (e.g., Cat5e, Cat6a, Cat7), including structured cabling systems, patch panels, and racks.
  • Minimum 2 years of experience in a military or NATO environment with a strong understanding of data center operations and network architecture standards.
  • Proficiency in rack and stack operations (installing network, server, and storage hardware) and cable management practices to ensure organized, scalable deployments.
  • Experience with network testing tools such as Fluke Networks or equivalent, with the ability to perform cable certification and troubleshooting.
  • Experience with patch management software, such as SolarWinds Patch Manager, ManageEngine Patch Manager Plus, or equivalent, to ensure proper documentation and organization of cable and equipment layouts.
  • Expertise in network protocols including TCP/IP, DNS, DHCP, VLANs, and routing protocols (OSPF, BGP), ensuring seamless integration of network infrastructure in the data center.
  • A valid certification such as BICSI Technician, CNet Certified Network Cable Installer (CNCI), or similar.
  • Knowledge of data center power and cooling systems, including UPS, PDUs, and HVAC considerations for optimal performance.
  • ITIL v4 Foundation Certification to ensure understanding of service management processes and procedures for structured and efficient operations within the data center environment.
  • Experience in project management and coordination, leading the installation and deployment of data center projects, including managing timelines, coordinating with stakeholders, and ensuring adherence to quality standards and best practices.
Desirable:
  • Experience with fiber optic splicing and fusion splicing tools.
  • Knowledge of safety standards and compliance with data center design such as TIA/EIA standards.
  • Any valid certification or training in data center operations, such as Uptime Institute’s Accredited Tier Designer (ATD) or DC Professional’s Data Centre Technician certification.
  • Knowledge of environmental monitoring systems (e.g., temperature, humidity sensors, and surveillance) for data centers.

This is a condensed version of the job description. A full, detailed job description will be provided during the application process.
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最后期限: 11-01-2026

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