AAS- C001984 - Service Engineer Mobility (NS), Mons - TUE 8th FEBRUARY

工作内容

DEADLINE DATE: TUESDAY 8th FEBRUARY 2022

Requirement Title:Service Engineer Mobility

Equivalent NATO Grade: G12/52

IWCWork Location: Mons, BE

Full time on-site: Yes

Required Start Date: 14-MAR-2022

Total Scope of the request (hours): 836

Specific Working Conditions:

• The contractor will be required to work normally on site. Under certain conditions (e.g. due to staff rotation during the COVID-19 crisis) the contractor will be allowed to work from home a few days per month.
  
  

Working Hours:

• Working hours are 8 hours a day, 4 days a week, Mon-Thu from 8.30 AM to 12.30 PM and from 13.30 PM to 17.30 PM and 1 day, Fri - 08.30 AM to 12.30 PM and from 13.30 PM to 15.30 PM
• Due to the nature of this work, working hours may vary and therefore, flexibility is required.
• The working hours are related to the contracted time being.
  
  

Activity Report:

• The Engineer/ contractor will report to the Service Delivery Manager on a daily basis.
• The report shall include the progress of given tasks and duties.
  
  

Required Security Clearance: NATO Secret

The incumbent will provide engineering and operations support to Workplace Services in the area of Mobility throughout the service lifecycle.

The incumbent will participate in each function as well as conduct coordination and communication between support and service provider.

The detailed duties of the post are listed below:

• Engineers and supports the effectiveness and efficiency of the Workplace Services in the area of Mobility, throughout the service lifecycle, participating in each function, as well as coordination and communication between support and service provider.
• Performs implementation and maintenance of authorised software changes, related to assigned applications and the integration/tailoring of vendor-supplied components, following established procedures for quality, configuration control, testing, documentation and security.
• Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational.
• Monitors service delivery performance and takes corrective action where necessary; participate to Services Management and Control activities as required.
• Analyse and validate operational reporting based on KPI on available underpinning contracts; contribute to definition of KPI or their enhancement as required.
• Supports and assists in all aspect of resource management (distribution, allocation, planning estimation and execution).
• Actively participates and supports Continuous Service Improvement (CSI) for Mobility Services.
• Adheres to NCI Agency guidance and directives, and more generally NATO Standards
  
  

Requirements

• Required Security Clearance: NATO Secret
• Extensive knowledge and experience on tools and technologies for the management of Mobility Services (Enterprise Mobility Management platforms providing Mobile Device Management, Mobile Apps management, Mobile Identity, Mobile Content Management, Mobile Threat Defense; Mobility Data in transit (VPN, secure gateways, wireless)
• Knowledge and experience related to design, implementation, operation, maintenance, support, configuration and administration of Smartphones and Tablets (e.g. iPhones and iPads);
• Sound knowledge of IT Services Lifecycle;
• Knowledge and experience in state-of-the-art technologies, relevant to the work;
• Fluent in English; proven ability to communicate effectively orally and in writing with good briefing skills;
• Enterprise Mobility Management Tools experience (MobileIron, Intune).
• A university degree in Engineering, IT Communications, Computer Sciences, or related discipline,
• or a higher secondary education and completed advanced vocational training leading to professional qualifications with at least 5 years’ experience in IT Engineer
• Extensive knowledge and experience on tools and technologies for the management of Mobility Services (Enterprise Mobility Management platforms providing Mobile Device Management, Mobile Apps management, Mobile Identity, Mobile Content Management, Mobile Threat Defense; Mobility Data in transit (VPN, secure gateways, wireless);
• Knowledge and experience related to design, implementation, operation, maintenance, support, configuration and administration of Smartphones and Tablets (e.g. iPhones and iPads).
• Experience on Remote access technology and devices to support mobile workforce
• Sound practical experience in the management, design, implementation, support, testing and maintenance of assigned services as mentioned above.
• Experience in all Lifecycle aspects of Information Systems to achieve effective system development and deployment.
• Desirable Education and Experience
• Advanced/Graduate degree in a field related to the function of the post and other professional certificates for the products/technologies described.
• Experience on Mobile Apps integration with Digital Workplace Services and Enterprise Applications.
• Mobile Apps Development tools
• Mobile Secure Communication solutions on smartphones (end-to-end encryption of voice/video calls and text messages).
• Knowledge of Data Classification and information protection technologies and products.
• Experience and/or professional certification in the design, implementation and administration of COTS products such as: MS Windows Server, Linux, Oracle, MS SQL, VMware, MS Hyper-V, MS SharePoint, MS Active Directory and Active Directory Federation Services, MS Exchange, MS Skype for Business, VDI, Storage, or Client OS (Windows, macOS, iOS/iPadOS).
• Working knowledge of Project Management & ITIL (Services Management (i.e. SLA compliancy).
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.
• Competencies or Personal Attributes:
• Deciding and Initiating Action
• Adhering to Principles and Values
• Relating and Networking
• Writing and Reporting
• Planning and Organising
  
  

Benefits

Required Security Clearance: NATO Secret