Application Support Agent

☞ Intrasoft International

看过: 145

更新日: 16-11-2025

位置: Brussels Brussels Capital

类别: 机械/技术 保养

行业: IT

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工作内容

JOB DESCRIPTION

We are looking for one of our customer


Application Support Agent (M/F)


Description of tasks:


  • Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provides technical support, investigates problems, and determines appropriate actions.
  • Keep end-user informed on request status and progress
  • Setup configuration
  • Participate to meetings with Commission staff in order to define their needs for the evaluation process
  • Provide training to Commission staff
  • Participate to meetings with the development team.
  • Improving documentation/ manual for training/shared knowledge

JOB REQUIREMENTS

Required qualification:


  • Higher education or equivalent overall experience
  • A first successful experience in user support (minimum 2 years)
  • European level C1 in French and English is mandatory
  • Have a good analytical skills and quickly understand process
  • Be solution-oriented as well proactive and reactive to any problem
  • High communication skills and insure customer satisfaction
  • Ability to work in an international/multicultural environment
  • Strong team player with excellent relationship skills
  • You are stress resistant and are able to impart knowledge at various levels

Miscellaneous:

  • Any other language is an asset
  • ITIL Foundation Certified
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最后期限: 31-12-2025

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