Application Support Engineer

工作内容

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled Application Support Engineer looking to make a real impact on the world, join our journey!

The opportunity

Are you up for the challenge to join the team of men and women who feel passionately about their work, focussing on achieving their assignments and making every effort to give their best at all times to those who trust them? Do you want to join a team that manages one of the biggest real-time network, 7 days a week, 24 hours a day? Worldline is looking for a Technical Application Manager to join the Operations & Support Service within our Operations IT team.

Your day-to-day responsibilities include

• Ensuring platform continuity through monitoring, support and optimization
• Together with your colleagues and other teams, you ensure the operational continuity of the whole payment platform, following relevant key performance indicators and proposing actions when necessary
• You participate to optimize the processes sustaining the good operation of the platform, constantly tracking the waste (reviewing sub-optimal processes, seeking automation when it makes sense),
• You communicate clearly and efficiently towards your stakeholders (Customer Care, Product Management, Sales as well as IT teams and the Management) about all operational requests directed to the team
• You handle tickets assigned to the team, and when necessary you escalate and follow-up with development or systems teams; you take part to business hours and possibly after hours support as functional and technical expert (2nd or 3rd level)
• You participate to the daily execution and improvement of the Incident, Problem and Change Management processes
• Dealing with the challenges of the online payment business

Your Profile

• 3-4 years professional experience as Application Manager or Application Support Engineer
• Experience in DevOps & Move to Cloud is a very big plus
• Linux knowledge and SQL are preferred
• Very good overall knowledge of large IT infrastructure environments
• English fluent mandatory
• Accurate, systematic and result-oriented work
• Stress resistant
• Knowledge ITIL Process
• Good Communication Skills
• Strong Problem solving and creativity skills
• Team-minded, knowledge sharing with team members is essential
• Willing to work outside the normal business hours on exceptional occasions: you may be required, after practical training, to be on-call on a rotating basis throughout the year to provide a workaround to solve issues.

Grow with us, create tomorrow

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

Learn more about life at Worldline oncareers.worldline.com