Application Tester (NS)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Whom we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems that NATO’s military commanders use to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA is critical in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains, and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and, when required, stand together in the face of attack under Article V.

To provide these critical services in the modern, evolving, dynamic environment, the NCI Agency must build and maintain a high-performance-engaged workforce. The NCI Agency workforce strategically consists of three major categories: NATO International Civilians (NIC)s, Military (Mil), and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and comprise approximately 15 percent of the workforce.

Duties and Role:

• Support and Improvement along Software Testing of the IKM Tools (NATO Information Portal, Enterprise Document Management System and Tasker Tracker +) and the Project Implementation Tracking Tool instances, which are all based on SharePoint technology, across the NATO networks
• Support to the VMWare ESX environment
• Troubleshooting skills and fixing of issues related to the Applications listed above
• Installation & rollout support of IKM Tools+ if required
• Support in improving the IKM Tools
• Supporting High availability ADFS capabilities.
• Approved Service Interruptions: Assist the Change Coordinator during the Approved Service Interruption process on the IKM Tools+ related interruptions.
• Reporting: Track test and development tasks, ITSM reports and liaise with the responsible Service Delivery Manager
• Documentation: Creation of technical and user guides and documentations and doing Quality assurance with the related staff
• Visualizing content in how-to videos, creating training material and how-to guides, Creating of PowerPoint slides
• Act as the Document Controller to guarantee the completeness (i.e. checking that every document has been produced), quality (i.e. checking formatting and compliance with templates) and archival (i.e. checking that every document has been archived in the right place) of the documents produced by CPS. Maintenance of the existing documentations and adjustments, during the whole life cycle of the product.
• Meetings/Demonstrations: Attending on the Sprint meetings with the internal staff and the customers
• Assist the Service Delivery Managers/Service Area Owner to prepare presentations and demonstrations, related to the IKM Tools and Infrastructure Topics.

Requirements

Skill, Knowledge & Experience:

• Basic knowledge in maintaining Azure DevOps / Cloud applications.
• Strong written and verbal communication skills with the ability to document and communicate across the teams.
• Ability to work in a team and share knowledge
• Ability to work effectively under pressure.

Preferable Skills:

• Microsoft SharePoint 2013, SharePoint 2016, SharePoint 2019 basic, or advanced Knowledge
• Basic Knowledge in SQL servers and Network technologies
• Basic knowledge on Virtual machines technologies.
• Basic Knowledge in ADFS Domain and SharePoint wise

Working Policy

• Onsite

Travel

• Travel to other NATO location may be required

Security Clearance

• Must have a currently active NATO SECRET security clearance

Contract Duration

• Required Start Date:11 September 2023
• End Contract Date: 31 December 2023 (with potential extension)