Assistant Outlets Manager

工作内容

About us There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. As an assistant outlets manager you will be responsible for the daily course ofbusiness in our dynamic department (restaurant, sky lounge, bar & roomservice). You will be overseeing the service and quality level in allaforementioned outlets and motivate, train, coach & correct your team toachieve top notch results together. You will be responsible for your shift andthe smoothly proceeding of its operations, and together with the otherSupervisors you will support the Restaurant Manager, Banqueting Manager &F&B Manager where needed in their work.
Day to day Guest Service • Ensure that all employees establish a rapport with guests. Handle all guest requests and inquiries on food, beverage and service. • To be demanding and critical when it comes to service standards. • To ensure that the Outlet team projects a warm, professional and welcome image. Administration • To assist in the revision and updating of the outlet Departmental Operations Manual on an as needed basis. • To assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan. • To maintain the Daily Log Book. • To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business. • To submit all guest / staff incident reports. • To report “Lost & Found” items. • To attend Daily Operations Meeting in the absence of the Outlet Manager. Housekeeping and Engineering • To ensure that the outlet is kept clean and organized, both at the front as well as the back of house. • To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to. • To coordinate all Repair and Maintenance and issue Repair and Maintenance job orders to ensure the proper maintenance of the outlet. Marketing • To identify market needs for the Food & Beverage outlet. • To implement consistent guest recognition programs. Financial • To assist in effective payroll control through a flexible work force, maximizing utilization of part time employees and close cooperation with other Food & Beverage outlets. • To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan • To strictly adhere to the established operating expenses and that all costs are controlled. • In the absence of the Outlet Manager : • To obtain and account for the correct settlement of all sales. • To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures. • To account for all guest checks – those used during the shift, those remaining and those voided
Requirements Operational · Ensuring maximum guest satisfaction in consistent with Crowne Plaza Standards. · Assisting the outlets manager in planning, organizing, directing and controlling the Food & Beverage operation and administration. · To assist the Outlets Manager in efficiently managing the outlet according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. · To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work to the standard set. · To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically. · To answer telephones, take reservations and handle guest enquires. · To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped. · To assist in conducting monthly inventory checks on all operating equipment and supplies. · To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies. · To conduct daily pre-shift briefings to employees on preparation, service and menu. · To liaize with the Kitchen and Beverage Department on daily operation and quality. · To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives. · To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. · To establish a rapport with guests maintaining good customer relationship. · To ensure that the outlet cashiering procedures are strictly adhered to. General · To understand and strictly adhere to the Hotel’s policy on Fire, Hygiene, Health and Safety. · To report for duty punctually wearing the correct uniform and name tag at all times. · To maintain a high standard of personal appearance and hygiene at all times. · To maintain a good rapport and working relationship with staff in the outlets and all other departments. · To attend and contribute to all staff meetings Departmental and Hotel training as scheduled and other related activities. · To undertake any reasonable tasks and secondary duties as assigned by the Food & Beverage Manager. · To respond to any changes in the restaurant function as dictated by the hotel. · To project at all times a positive and motivated attitude and exercise self-control. · To provide a courteous and professional service at all times. · To conduct monthly staff meetings. · To attend all meetings as required by HOD’s. · To prepare and participate in the Monthly Objective Review. What we need from you: • Responsible self-starter, capable of handling multi-faceted tasked and working under pressure. •Excellent communication skills, a proactive problem solver. Attention to details is a must! • Positive with can do attitude and flexible approach – will manage people with humility. Motivated. You have an affinity with food & Beverage, Hospitality is your hobby. • You can solve problems and communicate them effectively as they arise • You are a great team worker, are able to lead a team and be part of it • You have business awareness and strive for success in everyway • Speak French/Dutch and knowledge of English
Benefits We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.