Case Advisor Sales Support PA&A

工作内容

LIFE AT BRP

We create innovative ways to move – on snow, water, asphalt. In the air, on the ground and everywhere in between.

Built on a 75-year tradition of ingenuity and intensive customer focus, BRP is headquartered in the Canadian town of Valcourt, Quebec and operates manufacturing facilities in Canada, the United States, Mexico, Finland, and Austria. We have a total workforce of more than 12,600 driven, resourceful people.

Our portfolio of industry-leading and distinctive products includes Ski-Doo and Lynx snowmobiles, Sea-Doo watercraft, Can-Am on- and off-road vehicles, Alumacraft, Manitou, Quintrex, Stacer and Savage boats, Evinrude and Rotax marine propulsion systems as well as Rotax engines for karts, motorcycles and recreational aircraft. We support our lines of product with a dedicated parts, accessories and clothing business to fully enhance your riding experience.

Because it’s not about the destination. It’s about the journey. Yours.

We are passionate and qualified; by joining BRP, you will evolve within an experienced team that will welcome you with open arms.

www.brp.com .

YouTube @CommunicationsBRP

WHY JOIN THE TEAM?

To be part of a strong interconnected team
To satisfy your natural tendency to be part of the solution
To grab the opportunity to grow in a global and international environment of a strong growing business

YOUR KEY RESPONSIBILITIES

The ‘ Case Advisor PA&A Sales Support’ is responsible for the front-line administrative support, for assigned dealers In Germany and Austria (40%), Italy or France (20%) and distributors in the EMEA Region (40%). The main responsibilities are:

You handle network requests, mainly coming in through a case management system and you process them within the set service level objectives. In that sense you act as the link between our network and our back-office organization. A strong relation and interaction with all business partners and stakeholders is key to deliver a good service.
In this administrative function, you work closely together with our external partner Telus, who acts as the filter for all consumer & dealer level 1, informative calls and cases. They escalate the more complex level 2 inquiries, and this is where you step in and ensure end to end support through expertise and in-depth knowledge
You will identify potential issues that may impact the network and demonstrate accountability for providing a final resolution. When needed, you will mobilize other departments and/or individuals in order to provide solutions proactively. Always close the loop and tie the knot: validate that you have addressed the request and that you have completely resolved the situation to the dealer’s satisfaction keeping him informed every step of the way.
In cooperation with the technical parts-team you seek for alternative solutions in case of backorder or obsolescence.
You manage backorders and follow up on old backorders in cooperation with the dealers
You ensure prioritization and fair share of items if required.
Provides input for systems and workflow improvements to enhance the efficiency.
Active participation in weekly meetings, in order to increase the overall service level
Engage with product planning, product specialist and sales teams
Provides reporting to stakeholders and gives input to successfully deliver key objectives.
Fosters a culture of growth, improvement, fun, respect and openness.

YOUR QUALIFICATIONS AND SKILLS

Bachelor or Master degree
Service oriented and accurate. Details matter
Able to operate in a multilingual business environment. English is the team language
SAP/salesforce knowledge is a plus
Excellent communication skills both verbal and written
Ownership and proactive approach
Collaborative team player, results driven
Speaks and writes fluently German and English. A proficient knowledge of Italian or French is required. Any other language is a plus.
Willing to go the extra mile, open, down to earth with humorous touch.

The position is based in Ghent, Belgium.

This position is eligible to the BRP Employee Referral Program