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工作内容
Location:Mons, Belgium
Security Clearance:
NATO Secret
Reference No:
C000484 / Mons
Skills, knowledge, experience required:
- University degree in a relevant scientific or engineering discipline equivalent to a Bachelor’s. Exceptionally, the lack of a Bachelor’s degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post;
- Minimum 7 years of experience in relevant discipline;
- Relevant skillset and knowledge of customer environment;
- Sound knowledge of Service Design, Transition and Operation processes with proved experience on one of these processes;
- Sound knowledge, or experience, on Projects/Programmes/Services management best practices from a lifecycle approach;
- Experience in resource management, including the planning for and allocation of resources in organizations;
- Excellent communication skills;
- Proven ability to effectively communicate, orally and in writing, with good briefing skills;
- Knowledge of IT service management (such as ITIL);
- ITILv3 Foundation Certified;
- Advanced organizational skills and analytical approach to problem solving.
- Being responsible for orchestrating Service Delivery Managers representing the Service Management Authority;
- Providing governance, management, integration, assurance and coordination across the Service Delivery entities within the Agency or external to it;
- Focusing on the end to end provision of service, ensuring that all Service Delivery entities are properly engaged in the delivery of services and providing value;
- Encouraging collaboration between Service Delivery entities and performs proactive customer reviews in cooperation with Demand Management and the Service Owners;
- Being the main point of contact to the customer for any activities related to the SLA he/she is responsible for;
- Being responsible for organizing, preparing and coordinating the Agency inputs and position for the corresponding SLA Quarterly Service Level Review (QSLR) meetings.
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,
kapitał zakładowy wynosi: 70.000,00 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com
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最后期限: 10-01-2026
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