CRM Reporting Analyst

☞ TUI

看过: 160

更新日: 03-12-2025

位置: Ostend West Flanders

类别: 营业额

行业: Advertising Services Public Relations Communications Services Travel Arrangements

水平: Associate

工作类型: Full-time

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工作内容

Location: flexibleFulltime / Parttime: FulltimeThe CRM Reporting Analyst within our CRM &CX analytics team is responsible for a mix of different reporting tasks from measurement and building of key CRM performance reports and dashboards to creating insights to drive CRM performance. You manage the generation of insights that help the company to better understand their customers, increase engagement and drive sales and customer experience.About The Role
  • Define requirements together with CRM and build a suite of timely and accurate reports and dashboards (base, campaign performance, retention etc.)
  • Run and optimize weekly performance reports and dashboards
  • Add new data (sources) and views to the dashboards
  • Build a deep understanding of campaign metrics, customer data
  • Build and maintain reporting and data flows and perform updates as necessary to ensure accuracy
  • Regularly examine dashboards, reports and data flows to locate and resolve any mistakes throughout
  • Provide meaningful and actionable CRM insights into performance, including the drivers of performance, root-cause of under-performance and mitigating actions. Provide recommendations that enhance future performance.
  • Build and develop relationships with CRM and local Analytics teams, communicate effectively, host a Q&A sessions to improve usability of the dashboards
About You
  • University degree (numerical study)
  • Experience in customer analytics / data analyst roles/ performance reporting
  • Extensive knowledge of Tableau or any other dashboarding tools
  • Proven track record of creating and delivering regular reporting
  • Experience in Alteryx, SAS or any other analytical tools
  • SQL/ Phyton/R or other programming languages
  • Ability and desire to work and collaborate as part of an international and a cross-functional team to deliver successful outcomes.
  • Understand stakeholder needs
  • Consulting skills/ business proactive
About The Offer
  • Challenging and international job
  • Competitive salary
  • Pension scheme and life assurance
  • Generous holiday entitlement & holiday discounts
  • Forward thinking ways of working
  • TUI time off, purchase of additional holiday entitlement
  • Excellent rates with foreign exchange and discounts with retailers
At TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page here
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最后期限: 17-01-2026

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