Customer Experience Front Office Agent

Description

Customer Experience Front Office Agent

At AB InBev, Challenge Accepted isn’t just a phrase; it’s an attitude!

That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Leffe and Jupiler.

We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive and take ownership of our success. Because we’re owners, we take results personally.

We dream big, seek new challenges and push the boundaries of what’s possible!

The challenge:

We have one dream within Customer Experience: We want to be a world-class partner for customers who offer both a superior customer experience and service. To realize this dream, we have created one CX Center that combines both Telesales and Customer Service activities.

As Customer Experience Agent you will be our commercial agent offering solutions that ultimately lead to sales. You will have 360° view of the business with a good understanding of the product portfolio, be first point of contact for the clients and you will manage their requests on the phone by understanding their needs.

The role:

• Improve our customer experience and drive sales
• Measure customer satisfaction on regular basis
• Optimize the total volume of customers through active telephone sales
• Proactively manage customer questions and complaints including (not limited to):Technical Assistance (HTS) for installations; Billing and tracking of invoices; Orders and deliveries; Marketing campaigns and media questions; Purchase requests (PR & PO); Customer support and guidance on AB InBev’s B2B platform
• Act as an AB InBev Ambassador: representing our brands, acting as an expert on our products and sharing best practices with the clients

Qualifications

Who we’re looking for:

• You love beer, strong brands and innovative ways of doing business!
• You hold at least a Bachelor degree
• You are service orientated with customer-friendly approach
• You are goal setter and goal getter
• You are proficient in Dutch and French (English is a major plus)
• You are a Team Player that can also work autonomously and in a structured way
• Thinking out of the Box is one of your hobbies
• Resilience and Stress-resistance are part of your DNA
• You are an excellent communicator and feel comfortable working across departments.

What you can expect from us:

In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

If this sounds like the incredible opportunity you’ve been waiting for, apply today.