Customer Onboarding Manager

☞ bpost

看过: 100

更新日: 28-11-2025

位置: Flemish Brabant

类别: 执行管理

行业:

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工作内容

As a Customer Onboarding Manager, you’ll lead the charge in welcoming new clients and ensuring a seamless transition from deal closure to day-to-day operations. Your mission: deliver a smooth, efficient, and customer-first onboarding experience by coordinating across teams and continually improving processes.

Key Responsibilities:

  • Own the end-to-end onboarding process post-deal closure
  • Align final client requirements and follow through on all operational setup steps
  • Collaborate with internal stakeholders (Sales, Operations, Invoicing, IT)
  • Oversee multiple onboarding projects at once
  • Drive structural improvements and process innovation
  • Act as the key liaison between the client and internal teams
  • Support commercial teams with onboarding expertise
  • Monitor progress and provide regular updates and insights

Requirements:

  • Bachelor’s degree (or equivalent experience) in business or analytical field
  • 3+ years of experience in a B2B environment, project management, or similar role
  • Fluent in English, plus Dutch or French (additional EU languages are a bonus)
  • Strong communicator, team-oriented, and thrives under pressure
  • Exceptional organizational and multitasking abilities
  • Customer-centric with commercial and analytical acumen

Tech & Tools:

  • Advanced Excel and Microsoft Office skills
  • Experience with CRM tools (e.g., Microsoft Dynamics)
  • Familiarity with shipment management platforms
  • Bonus: experience with reporting tools like Power BI and process improvement methods

If you’re a hands-on problem solver with a passion for client success and cross-functional collaboration, we’d love to hear from you.

#LI-AC1 #LI-Hybrid #landmarkglobal #bpostgroup #customeronboardingmanager

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最后期限: 12-01-2026

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