Customer Service Back Office for companies (B2B)

工作内容

Job Description

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Excited to grow your career?Contribute to Orange Belgium’s best customer experience !

Orange is a bold challenger on the Belgian telecom market. We count more than 3.3 million residential and B2B customers. We offer mobile, fix, internet & TV solutions on the Belgian market. As an innovative company focusing on the customer care, we are continuously investing in digital transformation in order to offer that extra mile for our customers.

Do you share our passion for all things digital? This way, we can log into all of tomorrow’s challenges. Maybe your talent could speed up our transformation even more.

Sounds good?

Then you might be glad to know that we are looking for an enthusiastic Back Office Technical Customer Service Agent. Maybe are you the skilled profile we are currently looking for!

Log into the next step of your career!

As CSR Back Office Technical Cable:

• You assist B2B Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
• You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
• You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
• Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
• You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
• Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support. Duty role

You have :

• 1-2 years’ experience in a B2B customer services environment.
• Knowledge of contact center activities.
• A strong interest in new technologies (Telco products, services, technical matters, network, data & Internet) and fast learning are assets.
• Strong listening and communication skills.

You are:

• In mindset and sometimes also in working hours you show a flexible attitude, because you will enter the ‘standby’ regime. You will also work once in a while on Saturday or Sunday.
• You show your engagement by being an Orange Ambassador
• You communicate fluently in Dutch, French and English
• “Problem solving” and “Persuasiveness! “Are your daily moto!

Inspired? Then we would like to hear from you!
If there’s a match in the making, we’ll invite you for a first interview.

Apply now

Job Types: Full-time, Temporary, Contract

Benefits:

• Food allowance
• Health insurance
• Life insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Bonus pay

Experience:

• Customer Service: 1 year (Preferred)

Language:

• French (Preferred)
• Dutch (Required)