Customer Service Manager

工作内容

Do you work proactively and are you solution-oriented? Do you like to dive deeper into the current way of working and to improve processes? Do you enjoy managing and coaching a team? Then we have a nice challenge for you!

Bring the department to a next level

The Customer Service Department gives technical support to dealers by giving technical trainings, reaching out technical solutions, giving onsite support, processing spare parts orders and by handling complaints. Dealer satisfaction through accurate service is therefore top priority!

What we expect from you:

• To monitor this satisfaction, you establish a reporting structure that allows for objectification and measurement of improvement by implementing registration and reporting tools. Your focus is on ways of communicating, cooperating, improving. Implementing and optimising processes is an important part of your responsibilities.
• You ensure correct use of tools, which enables a qualitative and efficient follow-up. You ensure that the team always uses the most appropriate method of working so that work is done in the most efficient and cost-effective manner.
• You make sure the team answers all technical questions and/or complaints received via the various channels (online, telephone, e-mail, etc.) in a professional and well-founded manner.
• The team consists of 14 Technical Support Engineers, of which 10 are located in Belgium, 3 in Italy and 1 in France. As team manager, you are responsible for coaching, evaluating and motivating your team members. Your concern is also to guarantee optimum occupancy and continuity.
• Set up end to end processes related to customer service, thereby networking and aligning with stakeholders in other departments.

People manager who values efficiency and quality

• You have a proven experience in a customer service manager role within a technical B2B environment.
• You have at least 5 years of experience in managing a team and you have a coaching mindset.
• You think strategically and act pragmatically. You have experience in reporting tools and optimising processes that go hand in hand with change management.
• You are a team player with strong relationship- and project management skills.
• You are result- and solution oriented and have excellent planning and organisational skills.
• You don’t have a 9-to-5 mentality and are open to occasionally work after the working hours.
• You are fluent in English (spoken and written). Knowledge of any other language is an asset.

A bright future with an innovative and fast-growing company

• Job where you can achieve a lot - basically starting from scratch to structure and optimise the department.
• An innovative company that combines the dynamics of a medium-sized company with the advantages and security of a major global organisation.
• Products and brands with a high reputation in the market because of their quality and customer orientation.
• You will be working in a company culture where passionate people “create their own job”. You will get a lot of autonomy, responsibility and freedom in the execution of your tasks.
• An intensive product training and the cooperation and the full support of a management that encourages the personal development of its employees.
• An attractive salary package with fringe benefits.

We look forward to hearing from you

Please click the Apply button to send your CV. For additional information please contact Katleen Degreef at 02/ 715 09 99 (ref.no. BE-06657) This recruitment is exclusively performed by Mercuri Urval.

About the company

Dynaco Europe, part of the Assay Abloy Group, grew to become a market leader in manufacturing flexible high speed roll up doors, industrial doors. With a worldwide presence,Dynaco Europeis a success that was largely due to revolutionary technological innovations, protected by numerous worldwide patents and offering real advantages for the customer: self-repairability, intrinsic safety, exceptional seal, speed and limited maintenance costs. Their products are distributed primarily through local distributors in more than 80 countries. The HQ is located in Belgium (Moorsel/Aalst).

Dynaco Europehas the ambition to remain “the technological leader” and continue its growth through the expansion of its product range, focus on R&D and the reinforcement of its distribution network.