Customer Service Officer EU

☞ Atkore

看过: 110

更新日: 07-11-2025

位置: Oudenaarde East Flanders

类别: 其他

行业: Appliances Electrical Electronics Manufacturing

水平: Entry level

工作类型: Full-time

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工作内容

Who we are:

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for:

We are currently looking for a Customer Service Officer EU to take our brands (Unistrut, Vergokan, Flexicon) to the next level. The Customer Service Officer is responsible to serve in excellence their customer portfolio from the first contact until the invoice. They will prepare quotations and treat + follow-up orders, expresses, complaints, returns, special requests, questions of availability. They are the first contact and administration for our customers.

The ideal candidate will have a strong language knowledge (Dutch, French and English fluently written and spoken, a thorough knowledge of German is an important plus), is used to working with SAP and/or Salesforce, is accurate and flexible, has a relevant education at Bachelor level and solid experience in a similar function within the industrial sector. Experience in lean manufacturing or business system-based company is a plus.

What you’ll do:

  • Processing and following up on clients and orders in the ERP package (SAP)
  • Answering questions by phone, chat or e-mail regarding availability
  • Collaborating with the Sales team to ensure orders run smoothly (EDI orders, mail, Portal, Salesforce)
  • Communicating with customers and internal departments on volume requests, delivery time etc
  • Requesting transport and resolving any delivery problems
  • Handling technical questions from customers
  • Analyzing and preparing quotations based on specifications, follow-up in CRM - Salesforce
  • Follow-up of Customer Portal requests
  • Processing and follow-up of express shipments, complaints and returns
  • Follow-up required documents and certificates for export customers
What you’ll bring:

  • Strong language knowledge (Dutch, French and English and preferably German)
  • You have a relevant education at Bachelor level and solid experience in a similar function within the industrial sector
  • Strong knowledge of MS Office, SAP and/or Salesforce
  • Any knowledge of customs legislation and export is a bonus
  • Accuracy and custom oriented work are strongly important to you
  • You identify perfectly with our 5 core values and feel strongly about Responsibility, Respect, Teamwork, Excellence, and Integrity.
Within 3 months, you’ll:

  • Complete your Atkore immersion program.
  • Understand how your job will help deliver Atkore’s strategy.
  • Gain and understanding of our products through training and customer feedback/experience
Within 6 months, you’ll:

  • Manage, input and follow-up orders of your customer portfolio
  • Manage and follow-up complaints, returns and special requests
  • Reply on basic technical questions
  • Partner with your colleague salesmen to empower cross functional sales.
  • Identify ways to strengthen customer relationships to Atkore’s core values of Accountability, Teamwork, Integrity, Respect and Excellence.
Within 12 months, you’ll:

  • Analyze, prepare and work-out quotations
  • Manage an efficient client portfolio that delivers Atkore’s strategy.
  • Have meaningful solution orientated conversations with your clients keeping all brands in mind.
  • Be able to resolve any client issues
Atkore is a four-time Great Place to Work© certified company and a two-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and staysfocused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Join our team and align yourself with an industry leader!
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最后期限: 22-12-2025

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