Customer Service Officer

☞ ALSTOM

看过: 106

更新日: 03-12-2025

位置: Bruges West Flanders

类别: 行政/文书/助理

行业:

Loading ...

工作内容

Req ID:471194


At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.


Operations:

  • Manage Customer inquiries, orders and returns as well as Customer complaints
  • Perform Customer communication with relevant stakeholders in case of critical items (supported by Sales, aligned with Customer Director)
  • Collect timely and compliant cost input from external and internal suppliers
  • Contribute to continuous improvement actions in country/cluster/region as per APSYS roadmap

Delivery Performance:

  • Monitor delivery KPIs for your Customers with associated root cause analysis and improvement / recovery action plan
  • Participate in performance reviews with Supply Chain, Procurement and Repair Centres in country/cluster and implement improvement actions, orchestrate communication towards Customers

Business development:

  • Collection of Customer needs, pain points and identification of opportunities in each Customer segment, providing feedback to Business Development/Sales

Innovation:

  • Use End to End process in SAP/GSI and adopt other tools (e.g. Customer Service Cockpit, PartsFolio, Customer Portal)
  • Use of Parts 360 to reduce Time To Quote (TTQ) by leveraging historical data (Costing and Pricing)
  • Leverage e-commerce solution for creation of public parts catalogues and onboarding of new Customers

Competencies/Best practices

  • Good communication skills
  • Deep understanding of global standard processes and tools and their local application (supported by local and global Business Process Owner - BPO)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!


Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.


Job Type:Experienced


Job Segment:Supply Chain, Business Development, Procurement, BPO, Supply, Operations, Sales

Loading ...
Loading ...

最后期限: 17-01-2026

点击免费申请候选人

申请

报告工作
Loading ...

相同的工作

Loading ...
Loading ...