Customer Service Specialist Road

☞ Xtra Interim & Select

看过: 110

更新日: 02-12-2025

位置: Puurs Antwerp

类别: 其他

行业: Human Resources Services

水平: Entry level

工作类型: Contract

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工作内容

Xtra Harbour Select specialises in the supply chain, customs, shipping and forwarding. As we only work within these business units, we’ve obtained the experience to assist our clients in search of the perfect employee, while prioritising a personal approach!

As a Customer Service Specialist, you are ‘single point of contact’ for the Key Account customers entrusted to you and as point of contact you manage all transport related questions and assignments in close consultation with the operational services. You realize and monitor customer satisfaction and customer loyalty on a very high level.

Functieomschrijving
  • You receive the incoming transport orders, check the data provided by the customer, if necessary, request additional data from the customer to finally pass on the transport orders to the operational services for further planning.
  • You follow up the transport orders in the company’s own dispatch package.
  • You intervene if transport assignments are in danger of being executed incorrectly with regard to the proposed planning.
  • You mediate in a respectful and professional way with the customer and the operational services in view of an acceptable solution for both parties
  • You handle any complaints and/or escalations in a correct and customer-oriented manner.
  • You accurately administer all interventions which later form the basis for KPI reporting.
Profiel
  • You have a first experience as Customer Service Specialist (preferable within transport or logistics)
  • You are communicative, assertive, customer-oriented, proactive, careful, flexible and stress-resistant
  • You have an international mindset and an affinity with supply chain management
  • You have a good knowledge of MS-Office software and are open to new systems.
  • You are strong in oral and written communication (NL, EN)
Aanbod
  • We are a challenging work environment with plenty of opportunities for further professional growth and development.
  • We have a direct and open corporate culture
  • You will receive a permanent contract with an attractive package of fringe benefits;
  • Group insurance, hospitalisation insurance, meal vouchers 7 euro, eco vouchers, 33 holidays, possibility to lease electric bike, 2 days of home office, sliding times, CAO90
Interested in this position? Contact via olivier.somers@xtra.works
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最后期限: 16-01-2026

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