Customer Success Director, Belgium

☞ Shift Technology

看过: 120

更新日: 16-11-2025

位置: Berchem Antwerp

类别: 咨询/客户服务 IT-软件

行业: IT Services IT Consulting Computer Software Internet Publishing

水平: Director

工作类型: Full-time

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工作内容

At Shift Technology, we’re transforming insurance with AI. We help insurers fully automate more claims, deliver a great customer experience while protecting against risk and accurately identifying suspected fraud, making internal teams more effective and improving financial performance.

Since our launch in 2014 in Paris, we’ve raised over $320M with Tier 1 investors, opened offices in Boston, Tokyo, Singapore, London, Madrid, Mexico, Hong-Kong, and Sao Paulo, and currently work with more than 100 of the world’s leading insurers. If you are excited about joining a fast-growing insurtech innovator with a passion for excellence and global culture, Shift is the place for you.

YOUR ROLE

Customer Success teams are absolutely key to Shift’s future success as they engage our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new insurers by engaging executives (Claims Director, Head of Fraud, CIO, etc.) in the launch, driving ongoing adoption, and managing renewals. You will work with the rest of the Shift organization to uncover new ways to make Shift integrated into the client and to help improve our products.

As a Customer Success Director, you will be responsible for the growth, satisfaction, and retention of the Belgian portfolio of insurers. Working closely with various internal and external teams, you are continually focused on helping Claims departments and/or Anti-Fraud teams with advice and guidance, ensuring our solutions are successfully implemented, and steadily bringing value to Insurers business.

We are looking for agile team-members who know how to create/manage fruitful and longstanding relationships with ease, and don’t need rigid processes or structure to perform.

Your Responsibilities
  • Drive retention and growth of clients by understanding their business needs and helping them attain their goals (combined ratio, NPS, etc.)
  • Enable successful roll-out of Shift technology to insurers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
  • Develop and maintain a deep and vast network within the Belgian insurance industry, allowing to efficiently communicate with Claims, Fraud, or Underwriting leaders about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Collaborate closely with Sales, Data Science, PM, Partners to support pilot customers, renewals, and expansion opportunities
  • Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services;
  • Represent the voice of the Belgian customers and prospects to inform our sales process, product roadmap and overall market strategy

Qualifications
  • Ideally +5 years of successful experience in claims handling (P&C or Healthcare) or anti-fraud for one or several Belgian carriers
  • Or +5 years of successful experience managing key Belgian Accounts in a SaaS company
  • Deep knowledge of the Belgian insurance ecosystem (carriers, partners, providers…)
  • High interpersonal skills; you know how to create relationships within the Insurance industry
  • Excellent communication skills, including oral, written, and non-verbal; you know how to make complex things feel simple;
  • Able to stay organized and at ease in a fast-paced and rapidly changing environment.
  • Are a French/Flemish native speaker and fluent in English

EEO Statement

At Shift we strive to be a diverse and inclusive workforce. We hire and trust people without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria. Shift is proud to be an Equal Opportunity Employer.
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最后期限: 31-12-2025

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