Customer Support Manager

☞ ABB

看过: 145

更新日: 26-11-2025

位置: La Louvière Hainaut

类别: 咨询/客户服务 IT-软件

行业: Electrical Electronic Manufacturing

水平: Mid-Senior level

工作类型: Full-time

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工作内容

Customer Support Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. You will be responsible for leading a team of 10 specialists who provide internal and external customers support in Europe and Middle East (e.g technical, order assistance, payment-related assistance). You will oversee the customer support process, definition, implementation and execution in order to achieve target levels of service quality, operational efficiency and customer satisfaction. You will report directly to the Plant Manager of ABB Installation Products (an ABB Electrification Products Division).

Your responsibilities

  • Creates, implements, monitors and reviews customer support strategy. Develops continuous feed-back loops ensuring that internal stakeholders receive customer feed-back for further action.
  • Defines key targets and ensures these are achieved for the customer support. Develops, maintains and managers sustainable customer relationships and prioritize the work according to the defined criteria.
  • Develops, implements and maintains customer support processes.
  • Ensures the resolution of customer issues (e.g order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management and other internal and/or external teams. Escalates customer complaints and resolves, negotiates associated problems/requests. Coordinates resolution with after-sales services and/or spare parts teams.
  • Ensures timely issue of invoices for revenue generation and identifies and closely follows-up on customer issues relating to credit.
  • Recommends appropriate solution for special customer requests and coordinates with related teams to ensure the complete handling of the request (e.g resourcing, quotes, price lists, invoice) is in place.
  • Establishes regular reports and statistics of the customer support process. Reviews and analyzes performance against standards and prepares improvement plans.
  • Lead a team of customer representatives by providing leadership and coaching that delivers high levels of customer satisfaction and ensures know-how sharing and cross-collaboration.

Your background

  • Proven supervision experience of Customer Service with demonstrated progression of responsibilities. 5 years of experience minimum in an international environment.
  • Required knowledge of export and incoterms.
  • Advanced troubleshooting and multi-tasking skills
  • Ability to motivate with a positive attitude
  • Proactive approach to problem resolution and client oriented
  • Organized and disciplined with excellent prioritization and time management skills
  • Fluent in English / French and very good communication skills
  • Stress resistant and reactive in urgent cases
  • Proficiency in Office tools (Word, Excel, Power Point,…)

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Please contact Patrick Brahm, Talent Partner, 27, Hoge Wei - 1930 Zaventem for additional information.
79508628
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最后期限: 10-01-2026

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