Demand & Supply Manager

About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job purpose & objectives:

• Manage demand/supply chain and logistics in order to ensure customers are supplied with AbbVie products on a timely and continuous basis
• Ensure inventory availability and anticipate potential supply issues based on sales forecasts and future inventory replenishments
• Respond to customer needs and achieve affiliate’s financial objectives through effective management and continuous review of OTC / Customer Services matters with BPO and FSS

Key interfaces
Internal

• Controller / Assistant Controller / OTC Analyst
• Finance Director
• FP&A Managers
• Quality and Regulatory Managers
• IBM – BPO
• VLOG — Distribution Center
• BUMs & Brand Managers
• FSS

External

• External authorities for waste management activities (Fost-Plus, Val-I-Pac, Bebat);
• AbbVie customers

Tasks and responsibilities

• Act as main link between Demand/Supply (Planning and Distribution Center), Controlling and IBM BPO.
• Act as Distribution Champion by providing innovative suggestions in regards to distribution matters.
• Build close partnership with FP&A team to review & anticipate potential supply parameters issues and SMP quotas requirements.
• Keep an accurate overview and monitor all relevant supply parameters. Timely inform all concerned people from various departments of potential supply changes or issues to anticipate proper decision making
• Review and analyse on a quarterly basis the obsolescence financial reserve and inform on potential issues or exposures
• Publish back order report and ADS
• Monitor and publish KPI’s for regular follow up of supply parameters (safety stocks, MOQ, ....) and make proposals to Management for improvement
• Administer stock management program (calculation, communication, reporting, ...)
• Manage customer master data process (new customer set up, changes)
• Ordering process
  • Manage FOC orders (MNP, samples, Duodopa...)
  • Release of blocked orders
  • Support serialized device purchasing process
• Pricing:
  • Manage timely price updates and changes in SAP including appropriate communication
  • Manage and control rebates and discounts
• Other OTC related matters, not limited:
  • Follow up and help to resolve customer disputes together with BPO and FSS (distribution, credit collection...) / Follow up on product recall
  • Timely sending of invoices, customer statements and reminders
  • External reporting requirements (Fost-Plus, Val-I-Pac, Bebat);
  • Customers creation, maintenance request

Qualifications

Required skills and competencies

• Adaptability: switches quickly from one task to another without losing efficiency
• Initiative, self-starter: sees easily opportunities and takes ownership of implementing adequate actions
• Innovation: explores alternative successful ways of working, processes and tools
• Integrity: emphasizes the corporate values of integrity and trust, internally as well as externally
• Project, organization and planning skills: able to work well under pressure and tight deadlines
• Customer oriented
• Strong commitment, willing to take ownership of problems and solve problems
• Dynamic, motivated team player with a hands-on and result oriented attitude
• Detail oriented
• Proactivity
• Enhanced verbal and interpersonal communications skills

Profile

• BSc., preferably coming from a Business School with Finance / Logistics, or eventually Sales/Marketing orientation, or equal through experience
• Minimum 5 years professional experience in Finance / Logistics or Sales / Marketing related functions, with interest in Supply Chain Issues, or actual experience in Demand Management
• Familiar with Logistics & Inventory Management principles
• Strong MS Office skills, knowledge of SAP is a plus
• Ability to favourably represent the Affiliate image to customers
• Fluent in English, French, Dutch

Travel
No
Job Type
Experienced
Schedule
Full-time
Job Level Code
IC
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.