水平: Mid-Senior level

工作类型: Full-time

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工作内容

Experience And Education

Essential Qualifications/Experience:

Skill/Technology

Key Responsibilities

Experience Required

(years)

Group Policy Management (GPOs)

Assisting in the creation, modification, and

maintenance of Group Policies to enforce settings across user devices

2

Application COTS Troubleshooting

Ability to diagnose issues related to COTS

applications, proficiency in installing and configuring, integration with exiting system, ensuring seamless operations

3

Windows 10/11 troubleshooting

Problem solving, strong knowledge of windows 10 OS, Diagnose and resolve technical issues, support software and hardware related problems

3

Incident Management

Respond to reported service incidents identifying causes and initiate resolution, collaborate with incident management team

3

ITIL Concepts

Desirable certification in ITIL Foundation

2

VMware

AppVolume

Management and deployment of AppVolumes,

troubleshooting, and updates

3

VMware Horizon

Setup, configuration, and management of Horizon

VDI environments

3

VMware vSphere

Managing virtual machines, ESXi hosts, and vCenter

operations.

3

VMware DEM/UEM

User environment management, personalization, and

policy enforcement

2

FSLogix

User environment management, personalization, and

policy enforcement

2

Master Image

(VDI-MDT)

Creating, maintaining, and optimizing VDI master

images using MDT

3

Optimization /

Monitoring

Performance tuning, monitoring VDI environments,

proactive troubleshooting.

3

PowerShell

Created, document, implement and troubleshoot

scripts written in PowerShell

2

Duties/Role

  • Installation, configuration, administration and monitoring of VDI infrastructure based on Dell end user devices and Omnissa (former VMware) Horizon technologies

ü Perform daily administration, troubleshooting and monitoring of VDI infrastructure instances including underlying virtual, application delivery and profile infrastructure

ü Conduct installation, upgrade and configuration of existing and new VDI instances including associated virtual and application

ü Monitor the performance, troubleshoot and continuously optimize the existing VDI setup including so called master or “golden” images

  • Ensure healthy and functional end user computing environment

ü Review, troubleshoot and ensure compliance with security policies and functional requirements of the VDI setup and associated enabling technologies (Active Directory)

ü Work on and resolve incidents and service requests using the Purchaser’s trouble ticket system

  • Enhance the business continuity by improving the fault tolerance and disaster recovery

ü Propose design, implement, test and maintain fault tolerance and disaster recovery of the complete VDI stack including virtual infrastructure, VDI, application and user profile layers

  • Improve the maturity of the IT Operations

ü Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the VDI setup

ü Develop, disseminate and improve instructions for Level 1 and Level 2 technicians

ü Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians
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最后期限: 02-01-2026

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