Energy Customer Success Engineer - Internship

工作内容

Do you want to put your time and energy into acting in favor of climate? We support our customers to reduce their energy consumption and their GHG emissions in setting up our monitoring solution.

About us: METRON aims to be the first Cleantech Unicorn. Do you want to be part of this?

We are a community of engineers who have effective relationships with many satisfied clients.

We are committed to become an essential player in the new renewable, decentralized and digital energy paradigm. ​The Group’s culture is ambitious and open-minded, which is revolutionizing Energy Efficiency in industry, tertiary, and public sectors in order to reach the carbon neutrality challenge our society strives for. In that vein, our community is looking for diverse people committed to understanding the Energy, and Digital Technologies sectors intimately.

METRON is a fast-growing scale-up SaaS company, with operational offices around the world (Paris, Louvain-La-Neuve, Milan, Montréal, Austin, Singapore, Kuala-Lumpur, Seoul, Tokyo, São Paulo, Bogota, Moscow, and Mexico).

The energy management software of METRON focuses on helping multi-site organizations optimize their energy costs & GHG emissions optimise energy purchase, consumption and carbon footprint. Our technological platform that allows our customers to visualize and analyze data of their facilities (buildings, factories, warehouses, datacenters, etc.) in order to identify energy savings opportunities with the support of data science and energy expertise.

The Mission for our future Energy Customer Success Engineer based in Belgium:

Ensure the customers’ satisfaction by understanding their needs to have effective relationships

• Analyze customers’ expectations, targeted by the Sales team or by tender specifications, in order to identify the scope covered by our standardized solution, estimate the costs of implementation and follow-up, and the risks in terms of unmet needs & workload. He will identify the needs of other specialized teams and members of suppliers. His works will allow Sales teams to create competitive and profitable offers.
• Deploy and maintain our software solution to meet the customer’s needs
• Project management during the initial implementation phase of the customer platform
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• Set up the Infrastructure for measuring consumption data (Data Collection & Data Acquisition)
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• create the reports (energy KPIs, cost, process), alarms and dashboards
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• Support our clients’ CSR & energy efficiency projects follow-up.
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• Support customer in their training relative to the solution with the available materials on our dedicated onboarding platform

ESSENTIAL SKILLS:

• Soft Skills :
• Willingness to learn & Team spirit
• Rigor and number-lover
• Results oriented & autonomous
• Listening & Empathy
• Hard Skills
• Mathematical logic – object-oriented language, basic knowledge in programmation would be appreciated
• Advanced knowledge in Excel
• Technical profile (Engineer, expert technician…). Other profiles confident with figures (Finance, scientists…) curious and willing to learn will be considered too
• Energy skills (Electricity, Energy efficiency, yield, heat analysis, Energy costs) , GHG emission knowledge measurement system knowledge will be highly appreciated but internal training are an option
• Proficiency in English, French is highly appreciated, Spanish, Italian, Dutch is a plus

Diversity is in Metron’s DNA, we respect equal treatment for all candidates regardless of gender, age, social background...

If you think you are the ideal candidate but you don’t exactly fit the job description, don’t hesitate to apply !

What we offer

• A potential job offer at the end of a successful internship
• Being part of a mission that has sense with a positive impact on the planet ;
• Being involved in a work environment at the crossroad between SaaS, Energy, and IA ;
• Joining a team that wants to have a deep social and environmental awareness (currently in the process of becoming a B Corp) ;
• Working with multiple nationalities and profiles (developers, energy specialists, data scientists, etc.) ;
• A company able to offer opportunities to evolve to new jobs and in different countries
• Discounted Health Insurance and Gym memberships;
• Regular team events (BBQ, outdoor activities...);
• Remote friendly (3 days/week) to assure a work-life balance
• An attractive salary package.