European Field Service Engineer - Belgium based

工作内容

Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.
Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you’ll grow your career with best-in-class teams in a culture of collaboration.

Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Our Global Service Business is one of the fastest growing and most profitable parts of Molecular Devices business. In this role, you will join a team of dedicated field service professionals to help Service continue to win by helping to identify new ways for us to add value for our customers, consistently providing timely, high quality, on-site troubleshooting and maintenance services for high-performance bio-analytical measurement and research systems. In this role you will provide professional field service support for all MDC products, performing to agreed service levels for all customers within the assigned territory. This will include installations, service repair and preventative maintenance for MDC instruments and assisting other field service colleagues when required to ensure a high level of customer satisfaction.

Key Responsibilities:
Become technically proficient in the support of our Bioresearch Imaging, BioProduction Development and Drug Discovery products so that you can provide consistent, world class levels of service and support to our customers

Take ownership of all assigned customer service calls, repairs, installations, preventative maintenance and OQ schedules and ensuring timely closure of outstanding service issues

Efficiently deliver our Services to minimize customer downtime and our costs

Develop and maintain positive and professional relationships with both external and internal customers to exceed their service expectations

Identify business opportunities that help us continue to deliver double-digit growth

Complete all administrative operations within target timelines including call scheduling and call closure and providing detailed field service reports for all service activities

Manage tools and test equipment inventory ensuring diagnostic tools are properly calibrated as required

Promote a consistently positive image of the service organization, our values, and the value of our products and services

Awareness of Health and Safety and conducts self in a way that does not put him/herself or any other person at risk

Carry out or assist with other duties by agreement with Supervisor and Service Manager

What we would like you to contribute:
Recognized qualification in electronics/engineering or similar

Proven experience in an independent field based role requesting high travel conditions

Highly flexible and able to regularly travel and work away from home within UK and Europe and occasionally globally (up to 3 days on the run per week)

Life Sciences instrumentation and automation experience (an understanding of measurement & precision) would be a great plus

Bio-analytical or Pharmaceutical instrument industry experience

Good mechanical, electronics and electrical experience crucial and knowledge of assembly level fault finding and testing

Proficient in English and French (or Dutch)

Commercially aware around identifying business and service opportunities to drive growth

Innovative and able to find pragmatic solutions to problems

Take ownership of issues from beginning to completion

Good PC, IT, software and overall digital literacy

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.

#LI-KD1
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.