Export – Customer Service Representative

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

As our new Customer Service Representative, you will be responsible for our Export Business in Central Europe, Russia, Middle East & Africa. You will be a primary link to our business partners and you will facilitate customer satisfaction by building and maintaining a strong relationship with our customers. You will facilitate Sales fulfillment and coordinate a broad portfolio of processes with business partners, logistics service providers, supply chain functions and shared services. In this role, you will join a team 8 CSR’s, reporting to the Export Customer Service Manager.

Today, we are looking for :

Export – Customer Service Representative

Location : Belgium (EU) or Dubai (UAE)

In this role, the Export – Customer Service Representative’s key activities are:

• Execute all day-to-day activities regarding customer order management (order taking & processing, letter of credit, billing, credit/debit notes, returns, PER’s, complaint handling …) from our distributors. Delivering correct and on time customs documentation and formalities for import, transit, and export. Coordinate delivery of products to customers in line with best practices, regulatory requirements and in compliance with internal processes.

• Work closely with our commercial partners, to support customer specific request, pricing discrepancies, product substitutions etc.

• Arrange deliveries to, and collections from, customer sites through 3rd party couriers and liaise with our warehouse operations and transportation teams regarding inbound and outbound activities.

• Conduct inventory management activites such as UBD (shelf life) management for orders, backorders mgmt, regular review of short-dated inventory, version changes, Global Trade blocks, etc.

• Master Data Maintenance (customer, materials, prices)

• Contribute to continuous improvements to our systems, processes and to specific customer related supply chain issues.

Key skills, attribute and experience:

• Experience in customer service (min 5 years), preferably in high past/complex sector such as med device/pharma/chemical….

• SAP knowledge.

• Fluent in English – French, Arabic or Russian are a big plus

• Strong practical experience in Customer Service in an export market, preferably in medical device/pharma.

• Upper secondary diploma/High school diploma – degree in Logistics/customs studies is a plus.

• Knowledge of ERP packages (SAP MD, …)

• Knowledge of Microsoft Office

• Team player, well organized, customer oriented.

• Good communication skills for internal and external contacts

• Positive reaction to working in a “deadline” environment, stress resistant. You are a problem solver.

• Sensitive of initiative and adaptability to permanent evolving organizations.

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