Field Services Order Manager Assistant

工作内容

Job offer – Field Services Order Manager Assistant

Join Schneider Electric and Empower your Career

In every moment, we empower everyone to make the most of our energy and resources, everywhere in the world. Life Is On. All along the way, we create and provide equal opportunities for everyone, everywhere. We continually create an inclusive environment and welcome people from all backgrounds. We do our best and innovate, while managing our lives and work in a personal way. Together we dare to make things happen and turn our bold ideas into reality. That’s why we’re proud to be nominated by LinkedIn as top 25 ‘employer of choice. Discover how our value and unique position will make you choose Schneider Electric as (future) employer!

For our Schneider Electric NV/SA division, we are looking for a “Field Services Order Manager” who works for the region of Belgium, based in Brussels, Belgium.

Your meaningful purpose

The key responsibilities of the Field Service Order Manager are to ensure Service Orders & Contracts are well created and booked according to Customer’s Purchase Orders. Ensuring all relevant detailed information are correctly recorded to allow the field service execution team to properly implement the service delivery.

For Flow business (transactional, simple orders not requiring a project engineer), the FS Order Manager will also be invoicing the order.

Your Daily Task And Responsibilities

• Review Customer’s Purchase Orders and validate the following information
• Bill to Accounts and Installed at accounts are correct and active with payment condition (monthly, quarterly)
• PO validation process is followed (Pricing on Customer’s Purchase Order Match Customer’s Price list or Service Quote, QLK approved with right approvers, PO booking checklist is completed, credit and risk review)

• Book and set billing plan
• Enter and book Service Orders and Service Contracts in ERP system (SAP)
• In case of request for cancellation: inform Services Execution, team and Terminate Service Orders and Contracts
• Issue a credit request if needed

• Post Booking Executions
• Create Service Orders with good understanding of Scope of Work
• Provide booking confirmation to the customer (low business) or SE project managers (project type business)
• For flow business:
• Manage orders and coordinate with planner, spare parts and logistics teams, forwarders, sales and customers in order to ensure service is performed on time and no products are damaged
• Notify appropriate parties (customers / SE stakeholders) of product shipping ,site intervention dates and any risks (safety or other )
• Assist project execution team on contract administration and obligations regarding delay notices, pricing and claims management, as well subcontracting
• Use digital tool (e-MRO) to check availability and lead time of spare parts and Issue Purchased Order external vendors/suppliers.
• Manage invoicing in close collaboration with Project Managers, Logistics and Corporate Functions (credit management, tax department...)
• In charge of administrative requests for collections, customer returns and follow-up of requests, repair
• Registered internal people for technical training
• Organize customer technical training
  

Main interactions

• Sales, Service Sales, Planners, Project Managers, Finance and Procurement, Global Supply Chain, Logistics.
• Customers, Suppliers and Subcontractors.
  
  

Key Success Factors

• Proactive communication with Customers to ensure satisfaction
• Time to book, to raise Purchase requisition, to invoice
• Timely update of customer and SE internal stakeholder
• Part availability control Lead Time & delivery
• Good interpersonal communication and relationship with others (collaborate, convince)
  
  

Performance measurement (KPI’s)

• Order Booking time
• Order Booking accuracy (Installed base attached, quoted time…)
• Purchased Order Requisition
• Invoicing triggered
  
  

Qualifications

Who you are?

Your Education And Experience

• Minimum 5 years professional experience preferably in sales administration
• Meticulous to Details to ensure accuracy/know how prioritize to manage everyday emergencies
• Expertise in MS Office Applications /SAP
• Ability to communicate effectively with various internal departments and external customers
• Excellent analytic skills, Self-starter, Quick learner
• Knowledge Dutch, French, English
• You like to take initiatives ad follow your files, you are pro-active
• Sress resistant
  
  

What We Offer

A unique chance to empower your career and professional fulfilment

You will be part of a growing leading global player that is ranked most sustainable company in the world. You will be empowered to serve your meaningful purpose. You will learn every day and develop through the online learning offer of 10.000+ e-learnings and development programs across various domains.

We believe that great people make Schneider Electric a great company and Schneider Electric people have been recognized as the best professionals in our industry. We strive for the wellbeing of our employees through trainings and an annual Well-being Week. Our global family leave policy was recognized as one of the most efficient work/life balance enablers worldwide.

Diversity is one of our top priorities. As an organization we feel honored to be in the 2020 list of ‘Bloomberg Gender-Equality’ for the third year in a row and also to be on the 1st place of the industrial sector of the ‘Equileap Top 200 Gender Equality’.

Your role will give you autonomy and varied opportunities to overcome challenges of an international growing organization. Open your career to functional, geographical, and hierarchical mobility opportunities.

An attractive salary package:

• Fixed salary
• Insurances: group and hospitalization
• Opportunities to further develop within the group while being entitled to ongoing training.
  
  

Next step

We would love to receive your resume and short motivation.

Apply directly to this offer via the application button on this page or visit our career website.

Schedule:Full-time

Req:007MP4