Field Trainer Digital (Application specialist) - Flanders

工作内容

Job Purpose

The Field Trainer Digital will be responsible for consulting and implementing all types of digital work-flows and solutions for the Straumann customers. You will work closely together with sales and digital support. Your goal is to empower teams to maximize the potential of digital technologies. You will do that by organizing trainings, demonstrations and giving lectures. The working area is Belgium with the focus on Flanders. The products you work with are surgical planning and communication software so-lutions, 3D printing, 3D scan technology and various CadCam solutions. You will report to the Manag-er Field training Benelux.

Responsibilities

• Solutions implementations with customers, taking ownership for the installation and training af-ter our digital solution is sold.
• Training on digital workflows: creating, organizing and giving training for customers and internal people.
• Consulting sales: during complex sales processes you will be the expert to consult the customer on how to optimize their digital workflow.
• Giving Demo’s: show customers digital products in a commercial way
• Customer support; after implementation you will help customers during the first period to op-timize the usage of their new workflow.
• Generate leads and new business opportunities, by being in contact with customers you will be looking for customers’ needs to see what fits our solutions and follow these up in cooperation with sales or generating leads of the customers network.
  
  

Requirements

Skills

• Scheduling and Planning: Organizing training sessions, managing time effectively, and en-suring that learning objectives are met within the set timeframe.
• Task Prioritization: Balancing multiple projects and training programs while ensuring con-sistent delivery.
• Clear Communication: Ability to explain complex topics in a clear and concise manner, par-ticularly in digital formats (videos, written content, etc.).
• (Virtual) Presentation Skills: Confidence in delivering engaging and effective presentations in online settings, maintaining audience interaction and focus.
• Digital Tools: Knowledge of digital tools and software (e.g., Zoom, Microsoft Teams, Google Meet, etc.) to facilitate virtual training sessions
• Language requirements: Dutch, French & English
• Driver’s license
  
  

Education & Experience

• Bachelor’s Degree in a related field such as Business Administration, Information Technol-ogy, or in medical/dentistry.
• 8+ years of relevant working experience in Dental industry, or medical profession.
• Training & Education work experience, one on one or group trainings. Demonstrating product and explaining workflows.
• Experienced in working with digital equipment or software solution or services.
• Experienced in working with customers or patients.
  
  

Competencies

• Customer focus – Having a clear understanding of the customer needs and is dedicated to provide the best possible service experience.
• Manages complexity – Having an analytical mindset in order to translate customer needs or pains into digital solutions.
• Communication – having the ability to communicate at all levels within the organization and adapting the style of communication to the needs of the customer or situation. Un-derstanding how to keep customers or the organization informed about issues or projects.
• Innovative thinking - Thinking in digital solutions and opportunities. Being Tech Savvy stay-ing up-to-date with emerging digital trends and adapting (training) methodologies to inte-grate new technologies.
• Collaboration – Ability to work cross functionally in a matrix organization in order to get results and also support colleagues as the digital expert.
  
  

Additional Information

• We offer full time, permanent position with a good salary and excellent fringe benefits (such as pension, bonus scheme) and internal training to build up solid product knowledge.
• Straumann Group is growing and developing rapidly, making personal development just as important to us.
• In this position, you will work closely with 4 experienced colleagues and the extended 1st line digital support team who will ensure that you quickly become familiar with your new position.
• In addition to learning on the job, we also provide an onboarding program, so that you not only get to know your own team, but also our organization and systems.
  
  

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