Global Support Expert 1 1 1

☞ Barco

看过: 160

更新日: 16-11-2025

位置: Kortrijk West Flanders

类别: IT-软件 IT-硬件/网络 信息技术 机械/技术 保养 营业额

行业: IT

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工作内容

Location: Kortrijk, BE
Date: Jan 14, 2022
Job ID: 4230
Global Support Expert 1 1 1

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). With a team of over 3,300 employees, located all around the globe, we realized sales of 770.01 million euro in 2020.

Function


The 3rd level support team in our Enterprise division handles complex customer issues. Within this team of international support experts each colleague has his own scope based on his/her expertise/technical background.


Key Responsibilities

  • You provide 3rd level support as technical system expert for the customers of our Enterprise Division focusing on our Meeting Expierences offers
  • You participate in expert help desk activities and provide international on premise corrective actions towards our clients
  • You analyze incidents and problems, reproduce issues in our Lab and closely collaborate with the different relevant R&D engineers to come to a solution for our partners and customers.
  • You sporadically participate in installations and configurations, on-site customer training, demo and tradeshow setup, operational system care.
  • You proactively maintain our knowledgebase and your own knowledge regarding the supported products and related technologies (operating systems, routers, switches, wireless, …)
  • You support second-line collaborators both internal and with our worldwide partners
  • You provide frequent field feedback to sales, project management and service colleagues in order to maintain the loop between the division and its customers.
  • You report potential project risks to Customer Project Management during installation phase.
  • You validate engineering and beta builds of our products from a customer point of view
  • You are the interface between the regional teams and the R&D department and coordinate the actions in case of escalations

We are looking for a Barco colleague who...


  • holds a Bachelor’s or master’s degree in Electronics, Electro technics or Electro mechanics. Expierenced Service or IT people with strong customer orientation and Junior professionals who are graduating this year are also welcome to apply.
  • has experience in at least two of the following domains: IT Network configuration (wireless, routers, switches, …), System Engineering, DevOps, SaaS software support or Customer service
  • possesses strong analytical skills and eye for detail and quality
  • is able to work independently and are very client-centered and service minded.
  • is at ease at all levels of communication and can display diplomacy where needed
  • is fully conversational in English, other languages are an asset
  • is flexible to travel to world wide customers for max 25 percent of your time
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最后期限: 31-12-2025

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