IKM Tools Support, Improvement and Documentation Technician

工作内容

Overview

Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. As we enter our 50 th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe. Our work is state-of-the-art and made possible only through the best personnel, tools, and jobs in the national security business. We are highly collaborative in spirit and practice, and we freely share expertise across SPA in our quest for enduring solutions to critical concerns. Come work with the best!

SPA has an immediate need for an IKM Tools Support, Improvement, and Documentation Technician to provide contracting services to NATO.

Responsibilities

• Operation and Maintenance of the IKM Tools (NATO Information Portal, Enterprise Document Management System and Tasker Tracker +) and the Project Implementation Tracking Tool instances across the NATO networks
• Support to the VMWare ESX environment
• Troubleshooting and fixing of issues related to the Applications listed above
• Installation & rollout support of IKM Tools+ if required
• Migration of demanded NIP, EDMS and TT+ applications
• Creation of PowerShell Scripts
• Support of the Azure Environments
• Designing medium and large enterprise SharePoint environments, to accommodate the IKM Tools and the PITT o Support in improving the IKM Tools
• Active Directory Federation Services and Claims provider support, related to the IKM Tools.
• Support in the replication activities of the IKM Tools.
• Improving and supporting the search engine of the IKM Tools.
• Maintaining High availability ADFS capabilities.
• Assist the Change Coordinator during the Approved Service Interruption process on the IKM Tools+ related interruptions.
• Track development tasks, ITSM reports and liaise with the responsible Service Delivery Manager
• Creation of technical and user guides and documentations and doing Quality assurance with the related staff
• Visualizing content in how-to videos, creating training material and how-to guides
• Creating of PowerPoint slides
• Act as the Document Controller to guarantee the completeness ( i.e. checking that every document has been produced), quality ( i.e. checking formatting and compliance with templates) and archival ( i.e. checking that every document has been archived in the right place) of the documents produced by CPS.
• Maintenance of the existing documentations and adjustments, during the whole life cycle of the product.
• Attending on the Sprint meetings with the internal staff and the customers
• Assist the Service Delivery Managers/Service Area Owner to prepare presentations and demonstrations, related to the IKM Tools and Infrastructure Topics
  

Qualifications

Required Qualifications:

• A higher secondary education and completed higher vocational training leading to a formal or professional certification with a three-year function related experience
• OR a secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with five years of post-related experience.
• Microsoft SharePoint 2013, SharePoint 2016, SharePoint 2019 proficiency
• Knowledge in SQL servers and Network technologies
• Knowledge on Virtual machines technologies
• SME in the Tasker Tracker Enterprise, Enterprise Document Management System and NATO Information Portal Tasker Tracker+ applications
• Knowledge in ADFS Domain and SharePoint wise.
• Deep knowledge in maintaining Azure DevOps / Cloud applications.
• Knowledge in PowerShell Knowledge in .Net
• Strong written and verbal communication skills with the ability to document and communicate across the teams.
• Ability to work in a team and share knowledge
• Ability to work effectively under pressure.
• Fluent in English
• National of one of the 30 NATO countries
• In possession of an active National and/or NATO Secret security clearance