International Field Service Engineer

工作内容

We are currently looking for an experienced Field Service Engineer to join our team that is responsible for Field Service work (commissioning, operation, testing, integration, optimization, maintenance and repair) worldwide.

The role includes on call technical phone support and field response to equipment and customer issues. You will provide detailed field reports that are useful for the whole organization after every installation or technical intervention and give support to Sales and Project Management. You will also provide training for customer’s maintenance&service personnel on client site as well as for TOMRA Food Service Engineers.

TOMRA Food is a member of the TOMRA Group that was founded on innovation in 1972 that began with design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. The Group employs ~4,500 globally and is publicly listed on the Oslo Stock Exchange (OSE: TOM). For further information about TOMRA, please see www.tomra.com

We design and manufacture sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world’s most advanced grading, sorting, peeling, and analytical technology. Our mission is to enable our customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart and easy-to-use technologies. To achieve this, we operate centers of excellence, regional offices, and manufacturing locations within the United States, Europe, South America, Asia, Africa and Australasia.

This position is ideal for a self‐motivated adventurer, as there will be intensive traveling involved, both domestic and internationally. You have a true passion for engineering and being self-motivated to fully complete tasks comes natural to you. You are a grounded personality with a no-nonsense mentality. You feel comfortable in an initiative role and, although you are a great team player, you have no problem working independently to achieve the organization’s ultimate goal. Multitasking is fine by you and you are able to cope well with deadline pressure. You consider yourself to be a self-starting person who is highly result-driven and constantly focused on quality and continuous improvement.

As communication is key, you have excellent communication and facilitation skills with the demonstrated ability to present or handle complex technical information and issues in a user friendly manner. You also have ability to relate to customers, their views and issues, locally and in other countries and cultures, based on your acquired cultural awareness.

Your mission

• Deliver an effective field service work in terms of costs and timing.
• Ensure the maximum performance of the TOMRA Sorting systems in the field to satisfy the customers.
• Evaluate and diagnose problems and make appropriate repairs.
• Install or make adjustments on TOMRA equipment.

Your profile

• A relevant technical degree (Electric/Electronics/Mechatronics/Automation or similar)
• Relevant experience in on-site field service supporting industry clients as technician/maintenance specialist or service engineer
• Willing & able to travel (abroad) for at least 80% of the time based on a flexible schedule. This means your assignments could also be during weekends or in holiday seasons.
• Solid understanding of mechanical engineering
• Good knowledge of basic electrical power circuits & experience with electrical maintenance
• Knowledge of PLC Step 7 and TIA circuits would be an advantage
• Knowledge of computer hardware and configurations is considered a plus
• Basic understanding of programming, preferably C++, C, Java or Python are considered to be a plus
• A valid driver’s license with a good driving record
• Ability to establish and maintain effective working relationships with customers, internal and external associates, and management.
• Excellent communication skills in English. Other European languages are considered a plus.

Other skills/abilities

• You like to work independently and internationally.
• You like variety, you adapt yourself easily to different environments and you are eager to learn.
• You communicate smoothly so you can inform and train users.
• You are flexible and capable to travel frequently on a short notice.

Interested? We look forward to hearing from you! Please apply by attaching an up-to-date CV.

Shortlisted candidates will be contacted within 2 weeks of application. All inquiries and applications will be treated with the utmost discretion.

NOTE TO RECRUITMENT AGENCIES: We do not accept unsolicited headhunter or agency resumes/CVS. Headhunters and recruitment agencies may not submit resumes/CVs through LinkedIn (or any other online platform) or directly to HR, managers and staff members. TOMRA is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.