IT Desktop Engineer - Band 2

☞ Excis Compliance

看过: 150

更新日: 16-11-2025

位置: Antwerp City Antwerp

类别: 高科技 IT-软件

行业: IT Services IT Consulting

水平: Mid-Senior level

工作类型: Full-time

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工作内容

Roles & Responsibilities:-
  • Work with different types of Ethernet and fiber Cables . Follow cabling standards (TIA-568 standard) & fiber testing equipment
  • Under break fix activities repair eplace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line interface units, etc.)
  • Tasks to be performed by dedicated FSO
  • Add/remove CSU/DSU
  • Add/remove out of band access devices/modems
  • Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)
  • Rogue device identification (tracing the cable from the switch to the end location)
  • Wiping configs
  • Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
  • Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)
  • Provide support to network & security devices, un-racking, packing, installing and shipping equipment to multiple locations.
  • Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch
  • Perform RMA process
  • Replacing network hardware,
  • Label patch cords,
  • Un-rack defective hardware,
  • Install RMA hardware into the Rack,
  • Repatch copper and Fiber cables
  • Upgrade the hardware with JJTS standard code / IOS
  • Complete UAT testing
  • Ship back the old hardware
  • Replace or install new network hardware
  • Need to work with tools they will need to use to perform FSO work
  • Screwdriver,
  • Laptop,
  • Hotspot,
  • Console Cable,
  • SecureCRT or PUTTY software,
  • Working knowledge of WebEx / Skype / Teams and AWS
Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices

Perform wireless LAN survey for break-fix with proper equipment & training

Local contact point for escalated / aged / outstanding incidents & iTASK

Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)

Coordinate and manage communication with SDL, and J&J Network Team (e.g. incident update)

Follow up and support on operation team open RITMs

Support Other Initiatives Like TLM, Capacity, Release, Problem Management

Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as required

Perform CSR / MACD / Project work as FSO

Support HCL Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site/remotely, mentoring resources, training and others

Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)

Possess own vehicle & tools to cover sites within 40-50 mile radius as a part of scope of work

To be available all time for the on-call activities as per business requirement
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最后期限: 31-12-2025

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