Junior Consultant – Commercial Excellence & Customer Satisfaction

工作内容

Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.Job DescriptionThe Global Commercial Excellence and Client Satisfaction Team supports Eurofins in its objectives to achieve their organic growth targets while ensuring customer satisfaction. As a Junior Consultant within this team, you will work on:Commercial Excellence

• Driving the implementation of Group standard sales & marketing tools, systems & processes in local Eurofins scopes;
• Analysing best practice sales & marketing scopes and showcasing these in benchmark presentations; sales performance and linking it to Business Financial Performance;
• Defining and implementing the Group Sales & Marketing performance framework.

Customer Satisfaction

• Driving the implementation of Group standard Customer Satisfaction & service tools, systems & processes in local Eurofins operational scopes;
• Understanding & analysing the best practice scopes in customer satisfaction & customer service;
• Defining and implementing the Group Customer satisfaction & customer service performance framework.

Role & ObjectivesDrive Change & continuous improvement

• Responsible for the definition and deployment of our Group commercial transformation programmes in close cooperation with Group Executives and local managers;
• Act as an expert in your field and facilitate tailoring tools, systems & processes according to business needs whilst maintaining standardisation.

Implementation of Commercial Excellence & Customer Service projects

• Autonomously implement projects, liaising with stakeholders and directing activities within the project team;
• Define project planning, actions & milestones together with local stakeholders and project sponsors;
• Proactively communicate critical issues in order to realise business solutions without disturbing ongoing processes;
• Create training material & provide support on commercial excellence & customer service tools & processes.

Conduct Analyses

• Support local sales management and sales force teams to design and deliver scalable analytics driving the business;
• Ensure we unlock the full potential of our Group CRM.

Gain Experience

• Get exposure to Eurofins Group leaders to build your network;
• Grow with the team, coach and develop more junior team members.

The position is based in Brussels within our corporate office.QualificationsQualificationsExperience: Recent graduate with experience in business consulting, internal consulting or Sales & Marketing roles and project management.Education: Science, Business or Engineering Master’s degree with an excellent student track record.Languages:Excellent English. Other languages are highly appreciated.Technical knowledge IT:Advanced MS Office, VBA, knowledge of CRM tools (MS Dynamics 365 CRM will be considered as a plus) and marketing solutions. You have solid analytical skills, quantitative and qualitative, with large datasets.Entrepreneurial spirit, problem-solver with “can-do” attitude.Additional InformationBeing part of the Commercial Excellence & Customer Satisfaction Team will provide in-valuable experience and exposure to kick-start your career. You will support the team on a range of challenging projects, with intensive coaching, and training, with clear areas of responsibility. You will take on challenges as part of a multi-cultural and cross-regional team in an international and fast-growing organisation.You will receive an attractive compensation package and many extra-legal benefits (covered transportation costs, laptop, organic canteen, sports sessions etc.)Visit our students & graduates careers site: https://careers.eurofins.com/students-and-graduates/Join the sustainability path: https://www.eurofins.com/about-us/corporate-sustainability/Eurofins companies believe in strength and innovation through diversity, and we have a mission to drive equality, celebrate our employees’ differences, and foster inclusion across our network. The Eurofins Group Code of Ethics therefore strictly prohibits discrimination, inside and outside of the recruitment process: this applies to gender identity, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of 940 laboratories in 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.