Key Account Specialist

工作内容

IDT is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

In the role of Key Account Specialist, you will:
Responsibilities

Function as single point of contact to customers from assigned key accounts.

Draft, review and maintain work instructions and process flow documentation for individual accounts as needed.

Answer and document all customer interactions in IDT’s Customer Relationship Management (CRM) database, primary contact is through email and phone.

Coordinate project intake, quoting and order administration for assigned accounts.

Coordinate, participate in and distribute meeting notes for customer conference calls, internal meetings and local, BVBA customer visits

Work directly with Leuven Quality & Safety team to coordinate local customer audits.

Communicate with customers regarding any issues that arise, such as remake requests, technical inquiries, order specifications, order delays, invoices and shipment/delivery inquiries.

Perform detailed reviews of orders and reports to identify missing or inadequate information needed prior to processing, and communicate with the customer to obtain the needed details.

Coordinate internally resolutions to complaints from assigned accounts and expediting resolutions to the customer’s satisfaction.

Anticipate or take action to understand the customer’s specific requirements.

Identify together with the management optimal processes and opportunities for improvement to ameliorate the customer experience.

Perform other duties as specified by management.

Job Qualifications

1-2 years experience working in a customer service position.

Write and speak English fluently

Highly organized and able to multi task.

Must be able to interact in a professional manner with customers, employees and all levels of management.

Excellent computer skills (Microsoft Excel-Word-PowerPoint).

Be aware of IDT’s policy on and contribute to quality and environmental management by adhering to the requirements of the ISO 9001, 13485 and 14001 standards and internal procedures and work instructions.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.