Manager Customer Service

☞ Pfizer

看过: 135

更新日: 16-11-2025

位置: Zaventem Flemish Brabant

类别: 咨询/客户服务 IT-软件

行业: Pharmaceutical Manufacturing

水平: Mid-Senior level

工作类型: Full-time

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工作内容

Pfizer is the world’s premier biopharmaceutical company taking new approaches to better health. We discover, develop, manufacture and deliver quality, safe and effective prescription medicines to treat and help prevent disease for people. We also partner with healthcare providers, governments and local communities around the world to expand access to our medicines and to provide better quality health care and health system support. At Pfizer, colleagues in more than 90 countries work every day to help people stay happier and healthier longer and to reduce the human and economic burden of disease worldwide.

The business unit and team

The Customer Service Manager will lead one of the Intercompany Operations Customer Service team in Zaventem to execute daily operations to support Pfizer intercompany flows. The role is responsible for providing conceptual and practical leadership. It will be successfully managing the team towards and through change, assuring and promoting a culture of customer satisfaction. By (co-)leading the organization and identifying and managing human and capital resources in the most efficient and effective manner, it will ensure the maintenance of positive and collaborative relationships with key stakeholders both internally and externally.

The Position

The position is responsible for day-to-day execution of Intercompany Operations Customer Service operational activities related to Pfizer intercompany product flows. This people manager role will lead a team of 8-10 Customer Service Representatives supporting multiple destination markets.
  • Manage workload and team motivating of the team and ensuring development of individual colleagues.
  • Partner with key stakeholders (internally and externally) on projects and represent Intercompany Operations Customs Service.
  • Focus on continuous improvement by managing new flows and change related to the activities within your responsibility area and implementing changes within the team to support the day-to-day activities.
  • Develop, maintain and manage KPI’s related to operational activities within the team’s scope.
  • Clear and timely communication and escalation of challenges to relevant stakeholders.
  • Ensure compliance standards, including GMP and GDP are adhered to in the team and be ambassador in this area.
  • Location: Zaventem (Belgium). For this position we do not offer relocation.
Qualifications
  • Bachelor’s Degree, University Degree or equivalent through experience
  • Experience in budget management, working in international and multifunctional organisation and people management
  • Positive leadership and ability to work closely with peer team leads to co-leading the broader organisation
  • Team player with a strong ability to manage cross-functional teams
  • Customer and service oriented
  • Result oriented problem solver
  • Strong and effective communicator with proven ability to understand and influence key stakeholders
  • Continuous improvement mindset challenging the status quo
  • Excellent written and oral communication skills in English (any other language is a plus)
Our offer

At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence.Our breakthrough culture lends itself to our dedication to transforming millions of lives. Pfizer’s open-door policy is an integrated part of our culture across all levels of seniority.

We offer a competitive salary and benefit package (DKV hospitalisation, outpatient, life and disability insurance, pension plan, in-company restaurant, phone, public transport reimbursement). We also foresee unparalleled opportunities for career growth: trainings, possibilities for internal mobility, temporary assignments and more.

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Should you have any question or specific needs regarding this hiring process (including disability), please contact: ann.robberechts@pfizer.com. We kindly ask you not to use this email address to apply.

Interested? Click on the “apply” button!

For our projects regarding diversity and inclusion on the work floor, Pfizer is collaborating with Actiris and other partners.

Pfizer discovers, develops, manufactures and distributes medicines and vaccines. Pfizer wants to contribute to better health and wellness for everyone, at every stage of life. Pfizer works with the government and other health partners to provide quality and accessible healthcare. The patient is central to this story.

Pfizer has four offices in Belgium with which it supports its Belgian and international activities: 1) Anderlecht, where the Pfizer Clinical Research Unit is located. This is a fully equipped phase 1 research center. With that of New Haven (US), it is one of two Phase 1 Pfizer research centers in the world, 2)Elsene, the Belgian headquarters, 3)Puurs, Pfizer’s production and packaging site, and 4) Zaventem, the international Pfizer’s Logistics Center.

More information can be found atwww.pfizer.com,www.pfizer.beand on Facebook and Twitter.

Logistics & Supply Chain Mgmt

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最后期限: 31-12-2025

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