Omnichannel Strategy Analyst

工作内容

DepartmentEcommerce & DigitalThe Omnichannel Strategy is one of the must-win battles and key pillars of the TVH Strategic Plan. It focusses on blending our strongpoint, the human touch, with new digital & self-service capabilities. From new ways to interact with our customers, a revamped global e-commerce platform, automated processes and innovative services and digital solutions to delight our customers.Your Role And ResponsibilitiesAs Omnichannel Strategy Analyst, you are part of the ‘omnichannel strategy & solutions’ team within the ‘omnichannel & e-commerce’ department, playing a crucial role in the definition & delivery of the omnichannel strategy:

• You will help with the development of the omnichannel plan to achieve TVH’s long-term goals, focusing on customer experience & service strategy, content strategy, omnichannel vision
• You will keep track of all the strategic decisions taken and their roll-out status
• You will link all the projects that are contributing to the omnichannel vision, identify how they will contribute to the overall strategic goals and their strategic needs
• You will drive the roll-out of the omnichannel strategy putting the strategic plan into action, including proof of concepts and the coordination and alignment of different teams within TVH
• You will evaluate the strategic plan against its intended outcomes and results to determine the effectiveness and make the necessary adjustments
• You will drive (from analysis to execution) the improvement of existing services, creation of new services and solutions that meet the needs and demands of our customers, providing value and solving pain points.

How To Succeed / Your Profile

• Desired education level: Master degree (applied economic science, engineering..) or equivalent by experience
• A strategic doer with fundamental understanding of omnichannel customer experience
• Good knowledge of strategic methodologies and frameworks and experience with workshop facilitation and brainstorming techniques
• Analytical skills: analyze data, identify patterns and draw meaningful insights. Be able to interpret and communicate complex data and information in a simple and actionable format
• Business acumen: willing to gain a deep understanding of the industry, market and company’s goals & objectives. Be able to use this understanding to provide insights and recommendations that align with the strategic objectives
• Experience in stakeholder management, including effectively communicating with and managing the expectations of internal and external stakeholders. Be able to build a strong positive working relationship with the stakeholders
• Excellent written, verbal, communications and presentations skills in English, with the ability to articulate new ideas and concepts to technical and non technical audiences across various levels of an organization
• Experience working with global teams

What’s In It For YouYou will become part of a people-oriented company where your well-being really matters. Flexible working hours, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:

• An attractive salary package with extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, company car, corporate restaurant,…
• An exciting position in an international company with a family atmosphere where people are at the center.
• You are part of a dynamic digital entrepreneurial team that is fast-growing and at the center of the transformation.
• You arrive in an innovative, progressive and technological environment.
• Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.
• Fun afterworks and other optional events (e.g. TVH Kaffee)

PEOPLE ARE AT OUR HEARTTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.About TvhTVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.#Indeed_ITCDRecruiterStephanie Luypaert