Operations Manager - Lifesciences & Healthcare

工作内容

Job DescriptionAbout PSA BDP:PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.PSA BDP serves over 5,000 customers, including some of the world’s leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.Job summary:This role is responsible for all operations related to Life Science & health, will provide leadership and support to the related forwarding processes (modes Air, Ocean, Rail, Road), product handling, labelling and distribution operations. The responsibility also extends to the supervision and coordination of lifesciences, pharmaceutical, medical device products, country Healthcare regulatory requirements and country regulatory requirements for controlled substances storage & distribution practices that are in line with the EU GDP, IATA CEIV and the PSA BDP Global Pharma Guidelines.Tasks and responsibilities:Overall

• Formulates strategic and operational objectives.
• Provide LSH operational expertise to operational teams and sales
• Manage and lead the operations team (all modes of transport) to be LSH capable

Operations Day-to-Day

• Ensure all operations related to LSH are carried out cost effectively accordingly to GDP guidelines
• Explore ways to reduce customer costs, while achieving compliance to LSH GDP requirements
• Ensure operational adherence to regulatory, contractual, and SOP-driven obligations.
• Oversee the entire operational process for the pharmaceutical sector with the Quality Manager.
• Interact with colleagues, suppliers, customers, and regulatory parties to ensure compliance with regulatory and contractual requirements.
• Develop and maintain key interfaces with management, teams, partners, customers, and government authorities.
• Monitor performance indicators such as complaints, deviations, CAPAs, changes, and training needs.
• Manage critical LSH supplier contracts, SLAs, and Quality Agreements aligned with global LSH GDP procedures.

Onboarding and Implementation

• Actively involved in onboarding and implementing a new LSH customer SOPs
• Directly involved in hyper-care period during implementation

Budgeting

• Managing the operations budget as well as full participation on total operations financial planning / focusing

Operation and Process Improvement

• Install, monitor and improve the operational LSH processes and turn into best practices.
• Identify opportunities for operation and process improvement
• Develop plans for cost-of-quality improvement projects.

Training and Audit

• Supervise local training activities related to LSH services.
• Maintain local training records.
• Demonstrate LSH knowledge sharing to operation teams
• Perform national Pharma and Healthcare audits as an official nominated and trained PSA BDP LSH operation auditor.
• Supervise standard global LSH trainings and coordinate local employee training.
• Create and execute self-inspection plans in coordination with the Quality Manager.
• Manage/Support/Lead internal and external audits related to Lifesciences & Healthcare.

Performance Management and Problem Resolution

• Address and resolve anomalies and problems arising during normal operations.
• Monitor processes using LSH KPIs and provide reports to local management in the monthly/quarterlymanagement review as per PSA BDP guidelines.
• Coordinate investigations of pharma complaints and implement corrective and preventive actions.

Risk Management

• Manage the risk management system for new processes or changes to existing procedures.

Documentation and Reporting

• Ensure up-to-date documentation compliance with relevant regulations.
• Ensure adherence to global Pharma guidelines and report necessary information to the Global Pharma Manager.
• Designate and document the delegated person of the Pharma Manager for smooth handover during absences.

Job RequirementsKey Compententies /skillsGeneric Standards:

• Excellent understanding of pharma regulations
• High Customer focused (internal / External) with a strong understanding of managing relationships and developing new opportunities
• Ability to deal with complex subjects across multiple parties involved
• Experience in Pharma logistics, GDR and CEIV environment

Functional standards:

• Knowledge on import and export procedures, air & sea
• Knowledge on Compliance requirements
• Innovation Focus
• Customer Focus
• Change & Leadership
• Talent Builder & Enabler with good training skills
• Stakeholder Relations.
• Personal Effectiveness Traits

Dimensions / KPI’s

• Partnership relationship with operations, finance, HR & Key account manager
• Compliance with all procedural and legislative requirements.
• Achieve KPI.
• Accurate planning and reporting.
• Accurate supporting documents for audit.
• P&L responsibility

Key Interfaces

• Local / Regional management team
• Local Business & Functional teams
• Third Party Business Partners and Suppliers & Service Providers
• Customers
• Government (where appropriate)

Qualifications/Experience

• Experience in operations with a minimum of 5 years at a management level.
• At least 10 years’ experience in Lifesciences and Healthcare industry
• Experience covering the region will be a plus
• Excellent knowledge of Quality Management Systems :ISO standards (ISO 9001, ISO 14001 and TAPA), AEO, GDP & IATA CEIV
• Minimum Graduate and additional qualifications in supply chain management will be helpful.
• English communication skills

Please note: There is no relocation or immigration assistance associated with this opening.Compensation based on experience. We offer a very competitive salary, full benefits and casual dress environment.Please visit our website: www.bdpinternational.com*** This is a great opportunity to advance your career! Come join our growing BDP team!***BDP International - The Employer of ChoiceFollow BDP International Career Pages!Facebook l Twitter l LinkedIn