Partner Business Manager @HP

Function: Managed Insourcing Solutions
Region:
Post date: 20.08.2021

Organization

IPG is the largest contact center in Belgium, with more than 25 years of experience in the treatment of client contacts in different languages, 24/7. A good customer service and sales organisation, composed of flexible employees who are qualified to redirect and confirm the image of a brand, product or service, is now more than ever a must. Thanks to our sites in Belgium, the Netherlands, France and Morocco, IPG is able to guarantee this expertise to his customers, on the local market as well as the international one. Choosing a career with IPG means choosing for an interesting, dynamic and varied job which offers new chances and challenges every day. You will be part of the fascinating world of multimedia, customer service, telco, ICT and contact centers, where customer is king and teamwork is the company philosophy. IPG is an equal opportunity company. We guarantee an objective selection procedure and recruit our employees (M/F) based on competences and skills. The group stimulates internal mobility and offers real growth opportunities in several professional domaines.

Function

sWant to be the catalyst in the success of your assigned set of resellers?

Looking for a challenging sales environment and a great group of colleagues?

Then maybe you are the dynamic and pro-active salesperson we are looking for…

Role

For our office in Diegem, we are looking for a motivated and versatile Internal Partner Business Manager.

The iPBM is responsible for the overall relationship with her/his assigned set of partners (B2B resellers) and the central point of contact for the partner’s management and sales teams.

You will be the driving force in maximizing sales and Share of Wallet, within your assigned reseller base, while safeguarding the overall partner satisfaction.

As iPBM, you will work in close collaboration with our distributors and the company’s category teams, the end-user team and the channel marketing team.

You will report to the Reseller Sales Manager.

Responsibilities

• E2E ownership of a portfolio of assigned partners (B2B resellers).

• E2E account management for your partners.
• Business Development, maximizing the HP sales and HP Share of Wallet.
• Bring added value to partners by your knowledge of the HP products and solutions and your timely introduction of new products and HP promotional activities.
• Driver for the Joint Business plan(s) and strategic initiatives with/from your partners.
• Pipeline Review & – Management.
• Gatekeeper for the overall partner satisfaction, by safeguarding a timely and qualitative response and follow-up towards your partners.
• SPOC for Partner Service issues and support cases. (internal escalations and follow-up).
• Lead for potential marketing investment with partners.
• In charge of processing your partner’s special pricing requests.

• Actively hunt new business opportunities and potential new partners.

• Work closely with Field Sales and EU-sales to follow-up on leads.

• Ownership of the onboarding process for new partners.

• In charge of “onboarding” new Business Partners.
• Advocate the HP Partner Program (criteria and benefits)
• “Welcome” new business partners by doing initial profiling calls and explaining the HP processes and tools.

• Reactive approach on non-assigned HP partners.

• In-bound call management.
• Processing special pricing requests.
• ownership of the generic mailbox.

Requirements

• 3(Highly motivated.
• Disciplined sales execution with ability to structure your work.
• Strong interpersonal and communication skills with extravert personality.
• Team player.
• “pleasant”, “soothing” telephone voice.
• Fluent in Dutch, French and English.
• Preference for higher education (Bachelor/Master) or equivalent by experience.
• Rise to the challenge of a demanding, target driven sales environment.
• Experience in customer and/or partner relationship management, preferably in the ICT sector.
• Experience of working in a channel environment; additional knowledge of reseller/distributors landscape is welcome.
• Ability to demonstrate good judgment/problem-solving skills when making decisions.
• Analytically strong; capable of preparing a partner business reviews, analysing sales data, spotting trends and opportunities and proposing new/corrective actions.
• Familiar with the basic MS Office applications.

Offer

Choosing IPG means choosing an exciting and dynamic company where a personal approach is central and you are at the wheel of your own career. At IPG, we strongly believe in the power of internal mobility, which allows for a variety of advancement opportunities to other positions and/or projects.

We offer:

• A fulltime IPG Go Forward contract (40u).
• Statutory leave with ADV days according to the regime that suits your position.
• An attractive salary supplemented with extra legal benefits: hospitalization insurance, group insurance, luncheon vouchers, eco vouchers, cell phone, ..
• The necessary attention for work life balance.
• The ability to continue learning through internal and external training.
• Place of employment: HP Offices Diegem

Information

The IPG Recruitment Team

Application

The IPG Recruitment Team