Product Manager LED

Function

As a Product Manager you are the end-to-end owner, expert and integrator of your product(s) throughout the full lifecycle. You define product (hardware, software or services) innovations aligned with Segment value propositions and based on a deep understanding of the customer needs. You align with other stakeholders to ensure revenue and customer satisfaction goals are met.

Main accountabilities

End-to-End responsibility for the commercial success of a product (HW/SW) and related Services throughout the full lifecycle.

Key responsibilities

Strategy:

• You define winning product requirements, based on Segment Marketing needs, product/technical insights, market trends and customer personas.

• You focus on the customer experience, driving differentiation through a deep understanding of customer needs and best-in-class user experience thinking. Represent the customer and end-user internally and externally.

• You conduct market, customer and internal research (input Segment Marketing) to gather product insights, supported by on-going visits to customers and non-customers.

• You gather competitive intelligence and perform competitive analysis.

• You analyse and report on product/technology trends, and track competitive initiatives.

• You define, document and communicate the roadmap and product strategy in coordination with the different segment marketers.

• You develop the business case & define business models - prepare, organize & lead the Business Case Review, in strong collaboration with Segment Marketing.

• You create pricing models/architecture and get input from Segment Marketing for final pricing decisions.

  
  

Execution:

• You play an integrator role and collaborate with a wide variety of functional areas such as sales, engineering, manufacturing, product owners and operations to define product requirements, customer needs and market opportunities. You ensure effective product development progress, take the necessary decisions on MVP/feature prioritization, and manage possible roadblocks and lead beta customers (daily mgmt., communication) supported by the Product Owner

• You lead the UX of your product, in cooperation with UX expert teams.

• You collaborate with Product Marketing on new product launches, with best in class product launch management thinking across the Customer Journey.

• You deliver internal & partner enablement (Training, Tools, Demos)

  
  

Growth/Lifecycle:

• You own and manage the end-to-end lifecycle of product.

• You measure, in a data-driven way, the customer experience in order to manage enhancements and high-priority product issues.

• You assess and implement product lifecycle initiatives.

• You support and propose initiatives for Services revenue growth.

• You will be the expert on the product and the competition.

  
  

Your profile

Experience:

• Bachelor or Master degree with strong on-the-job experience
• Minimum of 5 years in product management and product lifecycle management

• Must have a technical skill set in or know-how of a similar industry or technology

• Strong experience in strategic thinking, market analysis, translation into strategy and portfolio managemnt

• Experience working in a matrix organization

• Experience working in a product-driven organization and working on the intersection of product and software

  
  

Skills:

• Customer centricity and customer experience mindset in all you do. You enjoy spending time in the market to understand customer needs, and you translate them into new experiences and products.

• You put customer success & experience first and are motivated to gather real end user needs, translate them into product specifications, verify them with target user groups and communicate towards R&D

• You understand interaction design and the importance of prototyping and customer validation for a successful user experience

• Ability to conduct market, competitor and customer research to gather insight, assess market opportunities and make the case for investment

• Ability to coordinate with product development, engineering and other functions for product development and delivery. You are confident in prioritization with clear communication towards all stakeholders

• You are a team player – willing to win together and help each other out, ability to cooperate with the different stakeholders in the organization

• You like to present to an audience, are good at interacting with people and are curious for new ideas

• You are capable of expressing ideas through sketches and wireframes supporting the designers in the creation of the visual interface of a product

  
  

Behaviors:

• Natural integrator, easily collaborating with stakeholders from different departments

• Broad sense of ownership and action orientation

• Creative and innovative

• Exhibits analytical, rational and logical thinking for optimal problem-solving

• Empathetic to customers, users and sales resources

• Detail oriented, well organized, efficient with time management

• Excellent communication skills

  
  

Other:

• Willing to travel 30% of time
• Willing to work in an international setting with remote teams
• Fluent in English