Product Support Specialist

工作内容

• Are you passionate about providing customer service?
• Do you enjoy solving problems and educating people?
• Are you a self-starter and do you love to take ownership?
• Do you have customer support experience within a technical environment / SaaS company?
• Are you fluent in English and Dutch?

Perfect! In that case we would love to meet you!

We’re on a mission to empower frontline employees to take control of their future with personalized, mobile-first training and development.

About Us

At MobieTrain, we are all creative and hard-working souls with a passion to drive real change within an exciting, fast-paced work environment. Our headquarters are in Belgium, but we also have offices in Madrid, Lisbon, Milan, Paris and Amsterdam.

Our clients include Vans, Proximus, Decathlon and many more! With our Performance Enablement platform, we provide customer-facing employees with the tools and and resources they need to be successful in their jobs and deliver an outstanding customer experience.

The Role

MobieTrain is looking for a pro-active Product Support Specialist. You will be joining our Product Team and work closely together with our Product Managers and Designers, as well as our Customer Success Team. You will serve as the direct the link between the people creating our product and our end-users. Your main responsibility is ensuring that our users will know how to use our product and how to get the most value out of it. You’ll deliver proactive and reactive product support services to our end-users but will also help our product team improving our product with your insights.

What you’ll do

• Be the first point of contact for customers and provide frontline support through phone and email.
• Handle the issues of today while proactively anticipating and preventing potential issues for the future.
• Collaborate with QA and Engineering to ensure resolution of bugs in accordance with the Service Level Agreement, while handling communication with clients throughout.
• Create and maintain a knowledge base with known solutions and frequently asked questions.
• Help communicating new feature releases and other product updates to relevant clients.
• Organize and analyze incoming enquiries and other product feedback and work with the Product Managers on how to continuously improve our product.

What you’ll need

• 2+ years of Customer Service experience
• Experience with support tools like Zendesk
• Strong communication skills, both in word and writing
• Fluent in Dutch and English (other languages is a plus)
• Strong analytical and problem-solving abilities.
• A pro-active and service-oriented mindset.
• Basic knowledge of data legislation

What can you expect?

• A competitive salary with an opportunity to grow.
• The startup experience – responsibility and freedom/flexibility.
• Work in a dynamic and fast-growing company, with a young and motivated team.
• Work with well-known international brands.
• A focus on a healthy work-life balance
• Training opportunities to further develop yourself
• Work remote and from our office in Amsterdam.