RISK & FRAUD OPERATIONS MANAGER (LIEGE/SAINT JULIAN’S - BELGIUM/MALTA))

工作内容

Métier

SUPPORT - Compliance

Intitulé de la fonction

RISK & FRAUD OPERATIONS MANAGER (LIEGE/SAINT JULIAN’S - BELGIUM/MALTA))

Contrat

CDI

Description de la fonction

THE SCOPE

GAMING1 group is the Belgian leader in games of chance (casinos, sports betting and poker) both landbased and online. The group is growing and aims to become a world leader in the regulated online gaming markets through the development of its own technology and its omnichannel approach.

GAMING1 in 2019 it is more than 1,200 employees including 270 people at the headquarters in Liège (Belgium) and 25 people in Paceville (Malta), our international coordination centre.

We are looking for a Risk & Fraud Operations Manager to join our Risk & Fraud departement.

YOUR ROLE

GAMING1 is looking for an Operations Manager to successfully lead the operation of our Fraud teams across our Belgian (Liège) and Maltese (Paceville) offices. You manage, lead and motivate the Fraud Operations Teams to achieve high employee engagement and deliver high performance.

• You are responsible for the procedures and methods in order to optimize the service provided by the Risk & Fraud teams
• You ensure the quality of service provided to players, casino clients/partners and others B2B respects KPIs (fraud rate, response time, ...) and other Operational Levels Agreement (Internal and External)
• You organize the operations of both our Belgian and International R&F GAMING1 teams (timetables, task planning, etc.)
• You evaluate resources and validate (in agreement with the Compliance Director) the recruitment of team members
• You ensure the continuous evaluation of the performance of the members of the teams and assess the Team Leaders
• You perform regular briefings on different business-related topics (results, strategy, changes)
• You set up and maintain internal reporting procedure and to the rest of the business (fraud rate, authentication time, suspicion alert reports, etc.)
• You are the escalation point of contact, you advice and decide in the treatment of problematic players
• You ensure compliance of the processes implemented within the Risk & Fraud department in terms of player acceptance (Due Diligence), monitoring of transactions, validation of earnings, activity reports (anti-money laundering report and others).
• You ensure training, supervision, and operational support for Risk & fraud teams of our partners or client casinos
  
  

Profil

YOUR PROFILE

• Extensive experience of operations management, ideally in a gaming industry
• Understanding of the drivers of security, fraud and operational performance
• Ability to motivate staff
• Highly developed communication skills and an ability to build and maintain working relationships
• Numerate with an analytical mind
• Ability to manage senior stakeholders in pressure situations to deliver results to tight deadlines
• Demonstrable experience of driving efficiency (including cost, use of technology, etc.) whilst delivering a “best in class” customer experience
• Powerful influencing and problem-solving skills with proven track record
• Knowledge of key legislation, regulatory bodies and best practices
• Fluent in French and English
• Willing to relocate in Belgium and/or share your time between Belgium and Malta
  
  

What We Offer

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:

• the opportunity to contribute to the international development of a family company from Liège
• the chance to take part in a human and entrepreneurial adventure within a solid group
• a friendly work environment that is adapted to reaching optimal performance
• leadership by talents, values, trust and autonomy
• the opportunity to progress and specialize with our internal mobility system
• a competitive salary package with several perks
• the possibility to work remotely for a good work-life balance
  
  

THE INTERVIEW PROCESS

Gaming1’s NEWS

• Gaming1 moved to the heart of the Ardente City. Immerse yourself in our new offices.
• The health of our employees is our priority. Remote working, health and safety measures, remote recruitment, etc.
• More, the perks card offered to all Gaming1 employees. Browse the list of reductions.
  
  

Localisation du poste

Lieu

Liège

Critères candidat

Langues

Anglais (3- Niveau avancé)