Sales & Operations Director | HQ

Sales & Operations Director | HQ

• Designing, implementing, and managing sales forecasting, planning and budgeting processes, establishing high standards of quality, accuracy, integration and process consistency in planning, forecasting and budgeting approaches used by the organization.
• Providing leadership to the sales organization and counsel to the Managing Director in implementing objectives that appropriately reflect the business goals.
• Investing in growing leaders up through the organization by increasing transparency & understanding of executive core competencies – strategic planning, financial management, operational oversight & leadership.
• Developing and implementing strategies to mentor, motivate, and retain employees.
• Responsible for timely and equitably assignment of sales and operation targets and ensuring that the financial objectives are optimally allocated.
• Partnering with marketing on local and overall marketing efforts and strategy to ensure effectiveness and efficiency of sales & the best customer journey.
• Responsible for optimal deployment of sales personnel, making recommendations for changing roles, coverage models or team configurations in order to maximize productivity.
• Working closely with senior leadership to define performance measurements and performance management programs, aligning reporting, training and incentive programs with these performance priorities.
• Ensuring that sales reporting and other internal business intelligence is provided to the sales organization and developing new reporting tools as needed.
• Instilling discipline in, developing new toolsets for and deploying training on operational best practices.
• Initiating, implementing, and monitoring improvement activities aimed at reducing costs, increasing accuracy and efficiency, and both internal and external customer satisfaction in each operational area.
• Operating in compliance with all local, state and federal laws as well as company policy and compliance standards.
• Leading store expansion efforts to identify growth opportunities in target markets.

• General management and oversight of the Operations Support department, including planning, directing and coordinating business operations.
• Determining needs, reducing costs and analyzing areas requiring improvement.
• Fostering an organization of continuous process improvement by partnering with senior leadership to identify opportunities for sales process improvement and facilitating successful implementation of new programs by ensuring a well-defined, efficient process is in place.
• Working with the team to develop future growth plan and strategy, including optimization and scale of operations.
• Providing the link between the Sales / Marketing / Finance / HR / Medical departments.
• Working closely with internal departments to preform business analysis and define opportunities for enhancement and growth.
• Directing the operations department to create operational excellence in our centers. This includes adoption of new business processes and adherence to standard operating procedures.
• General management and oversight of the Real Estate department, including planning, directing and coordinating lease administration, facilities management and commercial real estate.
• Leading the Project team on all expansion efforts as it pertains to openings and acquisitions.
• Directing the facilities management and maintenance of our centers.
• Working with local marketing and global branding teams to assure that brand messaging is properly represented in our retail centers.
• Leading the lease management efforts to assure that our leases for our nationwide real estate portfolio are maintained and kept current.
• Negotiating lease terms in line with our business interests and the local markets.

• Master’s Degree in Business/Sales
• 10+ years experience in sales, including operations responsibilities or assimilated
• 10+ years experience in people management
• Experience in omni-channel models and e-commerce
• Experience is retail healthcare industry is preferred
• ERP & CRM system experience
• Strong customer service orientation
• Strategic and analytic aptitude
• Stakeholder management
• Ability to multi-task and work under the constraints of deadlines
• Fluent in Dutch, French and English
• You can demonstrate leadership attributes such as active listening, defining issues, resolving conflict, being facilitative, inspiring and empowering staff.

• The stability of a large and renowned company in full expansion
• A full-time job in a constantly evolving sector
• A competitive salary package and fringe benefits such as yearly bonus, company car and fuel/charging card, meal vouchers, phone device and subscription, laptop, group and health insurance, 13th month and 12 extra holidays per year
• The possibility to work from home 2 days per week (office in Groot-Bijgaarden)