Sales Support Officer

工作内容

CMA CGM Belgium is located in Antwerp, we offer the opportunity to be part of one of the world leaders in shipping. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

Jump Aboard for #betterways

We endeavour for Better Ways in everything we do our culture is embodied by boldness , imagination , exemplarity and excellence . With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.

Build your career in shipping and logistics, apply today join tomorrow!

As part of its growth and development, CMA CGM Belgium is looking for a Sales Support Officer to join its Sales Support team within the Commercial department.

ABOUT THE ROLE

The Sales Support Officer together with the team provides accurate and timely administrative support to Account Managers and Sales Managers for a portfolio of customers. In addition Sales Support acts as a liaison between the customer, sales and various cross-functional departments on operational issues. All in line with the Premium/Advanced/Standard/Special segmentation as per Group approach.

The key responsibilities of the Sales Support Officer are divided as such:

Support

Provides administrative and sales support to the Account Manager and/or Sales Manager.

Support on daily issues and questions

Follow up on workflow and NVR list

Participation with weekly sales meetings

Daily use of NOVA and AQUA systems

Contribute to dispute resolution with pricers and back-offices

Provide assistance on root cause analysis

Quotation management:
Handle all quotation requests from customers (and account managers)

Follow-up on quotations

Accurate filing of quotations, including FMC filings

Provide feedback to the Trade

Present business cases to HO and Trade

Value Added Services:
Promotion of group services and non-maritime products such as e-Commerce, CMACGM+, Intermodal and CEVA cross selling

SKILLS AND COMPETENCIES

First experience in similar position within the shipping/logistic industry.
Fluency in Dutch and English, French is a preference.
Knowledge of MS Office software, CRM software and relevant CMA-CGM systems.
Good communication skills (oral & written)
Customer focused and result driven
Building relationships & Team player
Decision making and problem solving skills

As part of our Employee Experience offering, CMA CGM Belgium offers a number of perks including:

Group insurance for pension, life and invalidity
Ambulatory medical insurance and dental plan
Annual performance bonus subject to personal and company performance
Hospitalization insurance; free for employees, partner and children
Possibility to make use of bicyle leasing
Access to 3000+ learning resources and courses

Come and find your better way with us!

Applying for this role is only possible in case you are a Belgium residents therefor living and working in Belgium. Or in the case you have a valid working permit for Belgium.

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer’s values and enhances employee engagement.

Join us and discover a world of opportunities.

:: Acquisition in response to the vacancy is not deemed desirable ::