Sales Support Representative

Role Summary:

The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.

Responsibilities & Requirements:

• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
• Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
• Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
• Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
• Generate high quality, on time, value priced proposals to facilitate order fulfilment.
• Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.
• Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.
• In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.
• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.

Preferred Experience / Skills:

• BS or BA Degree in relevant field and 3-5 years relevant experience
• Industry experience related to pumps/rotating equipment.
• Experience with customer relationship management in the power generation and utility industries.
• Experience in Sales Force.
• Experience in pricing, contract review and ERP administration.

Req ID : R-12190

Job Family Group : Sales

Job Family : SA Sales Support

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