SCM Customer Experience Agent Export
看过: 195
更新日: 16-11-2025
位置: Antwerp City Antwerp
工作内容
Ever wondered how the products you buy in your local supermarket are transported to Europe? Amazed by the speed at which your new sneakers are delivered to your home? Were you impressed by Maersk’s contribution to the distribution of millions of vaccines globally? You can now become a part of one of Time’s Top 100 Most Influential Companies, shaping the future of Transport and Logistics.
In Maersk, we put our people and our customers first! We develop partnerships by understanding our customer’s business, developing personalized supply chain solutions and collaborating towards a carbon neutral future for transports and logistics. Join our Customer Experience team and start your own exciting journey in this fast-paced industry!
We offer
You will be working in a new team with motivated and engaged people with a diverse background who bring a smile to their customers every day.
We have flexible working hours and the possibility to work remotely a few days a week. Our office is modern and located in the Antwerp. On top, we offer:
- Diverse international career opportunities
- Open offices with coffee lounges promoting conversation and teamwork
- A culture valuing and driving collaboration, personal development and open dialogues
- An attractive compensation package including an annual bonus based on the company’s performance.
Key responsibilities
To help make it more concrete, within shipping and logistics, building human relationships, pro-active communication and information flow towards our customers is key.
- Act as the voice and the primary contact for customers and build strong relationships with them, understand their business, service needs and drivers to continuously improve cooperation
- Take full ownership of the customer experience by managing the end-to-end shipment process, remaining current on changes in local & foreign rules, internal & external procedures and product developments and by maintain a solid understanding of the cargo you are transporting via road, rail or sea.
- Proactively monitor all outgoing and incoming cargo for your customers, advising them on our e-solutions and service offers, answering customer requests via email, telephone or chat
- Finding out-of-the-box solutions that improve the supply chain of your customers.
We are living in an environment changing quickly. Within Maersk we want to be part of this change and be ready when it comes. Be open to change and help us improve both the customer experience and the working environment.
We are looking for
- with a passion for customer service and who like to work in a team
- who is emphatic and an excellent communicator
- with an interest in digitization and shaping the digital future of customer experience
- who is fluent in English and preferably Dutch
In Maersk we are on a vision to become the Global Integrator of Container Logistics and strive to create value for our customers - connecting and simplifying our customers’ supply chain. If you want to join us on this vision, we are very much looking forward to your application.
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
- Belgium Antwerpen Local Customer Service
最后期限: 31-12-2025
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