Senior IT Business Analyst

工作内容

Senior IT Business Analyst

Location: EU/Remote

Contract: Full-time (through end of 2025, possible extension into early 2026)

Start Date: ASAP

Context

We are transforming our Neocase HR portal to enhance the employee experience, streamline HR service delivery, and leverage AI-driven capabilities.

We are seeking an HR Portal Optimization Specialist to ensure new features are implemented effectively, thoroughly tested, and aligned with standardized HR service processes.

Key Responsibilities

• UI/UX Optimization:
• Validate the new portal interface, conduct functional and user acceptance testing (UAT), and collaborate with development and HR teams to ensure smooth adoption.
• Chatbot Enablement:
• Translate HR business needs into test scenarios, execute tests, and deliver readiness assessments with actionable recommendations.
• AI Search & Content Management:
• Test AI-powered search functionality, recommend content structure improvements, and ensure permissions and governance support accurate, relevant results.
• HR Service Delivery Standardization:
• Support the creation of a comprehensive HR service catalog, streamline onboarding for new HR services, and optimize content management processes to reduce manual effort.

Required Skills & Experience

• 8+ years of experience
• Deep understanding of HR service delivery processes
• Experience with HR technology or service delivery platforms (Neocase experience a strong plus)
• Proven experience in testing, user acceptance testing (UAT), or quality assurance
• Ability to translate business requirements into testable scenarios and actionable insights
• Strong analytical mindset with attention to detail and process improvement
• Excellent collaboration skills across HR, IT, and development teams
• Project management experience

Desirable

• Familiarity with AI search, chatbots, or digital assistant technologies
• Experience standardizing HR services or implementing HR service catalogs