Senior Technician (Data Communications)

· Higher vocational training in a relevant discipline with 2 yearspost-related experience. Or a secondary educational qualification with 4 years post-related experience
· 2+ years’ experience with, and knowledge of, SATCOM systems and or services
· Professional experience and knowledge of telecommunications, network, information technology solutions and products
· ITIL Foundation current certification or similar certification
· Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM)
· A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable

Desirable Qualifications/Experience:
· Previous experience working in a Network Operations Centre/Service Operations Centre
· Spectrum Analyser
· Network monitoring tools (e.g. DX SPECTRUM)
· Tactical Satellite Communication Training or equivalent
· Satellite Communication Systems Operator-Maintainer or equivalent
· Short Range DLOS Operator/Technician or equivalent
· Cisco Certified Network Associate (CCNA) or equivalent
· Data Centre Virtualization or equivalent
· Deployable Communication Information System and Service Desk (DRAGONFLY) or equivalent
· Prior experience of working in an international environment comprising both military and civilian elements
· Knowledge of NATO responsibilities and organization, including ACO and ACT

DUTIES/ROLE:
· Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted
· Providing technical first and second level support and assistance to SATCOM systems and services
· Monitoring, controlling and conducting first and second level troubleshooting of SATCOM systems and services in support of all NCI Agency customers and NATO missions
· Participates in the development and delivery of the required onthe-job training to other technicians
· If required, deploy to alternate ESOC/SATCOM sites
· If required, participate in training at the NCI Agency Academy and or SATCOM sites and SATCOM services provider sites as directed by SATCOM Service area owner
· Deputise for higher-grade staff, if required
· Perform other duties as may be required