Support Engineer Coordinator

☞ Easyfairs Belgium

看过: 190

更新日: 16-11-2025

位置: Woluwe-Saint-Lambert Brussels Capital

类别: IT-软件

行业: Events Services

水平: Entry level

工作类型: Full-time

Loading ...

工作内容

We provide centrally advanced solutions for CRM, ERP, eMarketing, CMS, etc. to our local offices across the world. As part of the Support department at Easyfairs Head Office in Brussels, you will be trained in these systems and will provide support to all of our internal users (+/-750 team members).

You will also be in contact with the helpdesk of our infrastructure & software providers (hosting companies, internet providers, software resellers, etc).

Your key responsibilities
  • Handle support issues from our internal end-users via our service desk platform, email, phone, face to face…
  • Creation/maintenance of documentation & internal online training path (including videos)
  • Train small group of users (mostly at the HQ office but also at local offices)
  • Manage the day-2-day relationship with external and internal software providers
  • Participate in internal systems development and customization
  • Testing the new applications/systems & features
  • Be eager to learn from our 2nd line support so you become more and more independent

Main processes, systems, tools used

WordPress, GES|Visit, Salesforce, Sales Force Marketing Cloud and Social Studio, Swapcard, Livestorm, custom mobile apps (visitor app, rebooking app), Navision ERP

Profile
  • Customer focused and customer satisfaction is one of your top priorities.
  • Fluent English (knowledge of Dutch and/or French is a plus)
  • Excellent interpersonal skills
  • A keen interest in problem solving & curiosity in IT tech
  • Willingness to provide impeccable service
  • Flexibility and ability to multitask
  • Broad knowledge & interest in IT within various environments (Salesforce, Microsoft O365…)
  • Early adopter of new technologies
  • Attentive to details

Our offer
  • An interesting, challenging opportunity in a growing, dynamic company
  • Being part of a growing team
  • Work in an international company and meet various cultures
Loading ...
Loading ...

最后期限: 31-12-2025

点击免费申请候选人

申请

报告工作
Loading ...

相同的工作

Loading ...
Loading ...