Support Manager

看过: 140

更新日: 26-11-2025

位置: Brussels Brussels Capital

类别: IT-软件 IT-硬件/网络信息技术执行管理机械/技术保养

行业: IT

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工作内容

Continuous follow-up of refinement of the system specifications.
Participation in all relevant project meetings.
Define and maintain test strategy and test scope.
Define, maintain, execute and report on test cases.
Functional code reviews (in Bitbucket).
Organisation and implementation of support of information systems.
Provide guidance regarding on the use of information systems.
Maintain and update user support information on wiki sites and collaborative sites.
Tools/ Methodologies used: JIRA; Bitbucket; Confluence; Agile, PM2@EC; UML, Domain Driven Design; Continuous integration.

Qualifications

Minimum 5 years of higher education (Master’s degree or equivalent) after secondary school & at least 11 years of IT relevant professional experience.
Experienced with of reading and understanding technical documentation (e.g. UML diagrams, User Stories, Domain Model).
Experienced with IT Testing strategies.
Experienced in defining test scopes.
Experienced with the different types of test cases.
Experienced in defining and preparing test data.
Experienced with issue and project tracking tools (i.e. JIRA).
Experienced with the use of wiki and collaborative sites.
Experience in the use of service manager tools (e.g. SMT).
Experience on 2nd level support of information systems.
Experienced in preparing user support documentation.
Good general IT skills (e.g. ability to understand JAVA code).
Excellent communication / writing skills.
Ability to give presentations and specialised IT trainings for end users.
Ability to carry out manual testing of information systems.
Ability to work in an international/multi-cultural environment.
Fluent in English, written and spoken, required. Documents will be prepared in English.

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