Technical Consultant, Ottignies-louvain-la-neuve

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看过: 200

更新日: 16-11-2025

位置: Ottignies-Louvain-la-Neuve Walloon Brabant Louvain-la-Neuve

类别: 高科技

行业: Construction Mechanical or Industrial Engineering Civil Engineering

水平: Mid-Senior level

工作类型: Contract

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工作内容

Tasks
  • Ensure multi-language support (English essentially)
  • Handle accurately and timely user requests issued by phone, e-mail and via a ticketing application
  • Correctly prioritise and categorise the requests according to the project scope and context
  • Answer to user request and escalate issues to appropriate third party based on the issue type
  • Document the request resolution
  • Discuss cases and share information with the team members
  • Gives regular feedback to the manager about the most recurrent issues
  • Provides the manager with information for the operation reports and meetings
  • Take part to the creation, the update and the diffusion of the service desk knowledge base
Requirements
  • Acquire needed computer skills (Network, Security, VPN, Operating System, XML, HTML, Database, SQL basics, Ticketing tool, Monitoring tool…).
  • Acquire sufficient knowledge of the user and administration functions of the supported application by reading technical documents (functional analysis, use cases, requirements…)
  • Acquire sufficient knowledge about the supported business by reading documentation (e.g. regulation, legal document, functional analysis…)
  • Write and execute Standard Operation Procedures
  • Write user documentation
  • The persons can demonstrate the following skills
  • Spoken languages: English and French
  • Written language: English
  • Writing capabilities
  • Good knowledge of Windows and MS Office
The Following Skills Are An Advantage
  • Basic network knowledge (VPN, IP resolution, certificate handling, SFTP…)
  • Database basic knowledge
  • SQL querying basic knowledge
  • Experience in reading and interpreting log files
  • Knowledge of Adobe Captivate
  • Knowledge of a ticketing tool (JIRA, SMT, OTRS…)
  • Knowledge of a Content Management System usage (e.g. Confluence, SharePoint)
  • Knowledge of Active directory
  • ITIL Foundation certification
  • Web development
  • Knowledge of HTML, JavaScript, PHP, Java, VB.Net or other programming languages.
The candidate must be available for specific service desk time schedule (7:00 – 15:30, 10:30-19:00 or 9:00-17:30) and for possible extended time service on demand during weekdays, weekends or public holidays.

Summary Of Mandatory Requirements
  • At least 10 years of professional experience preferably in the IT sector and a bachelor level (BAC+3) or more professional experience without bachelor level completed.
  • For operational reasons, a good knowledge of English and French is needed
  • Start: ASAP - Freelance or employee position
  • Duration: Long term
Location

Louvain la Neuve, Belgium

5cd8a0b9cc68f9ffa4c9253553278a55wer
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最后期限: 31-12-2025

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