Technical Service Expert

☞ Dematic

看过: 170

更新日: 16-11-2025

位置: Antwerp City Antwerp

类别: IT-软件

行业: Transportation Logistics Storage

水平: Entry level

工作类型: Full-time

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工作内容

As part of the global service team within KION Mobile Automation the Technical Service Readiness Expert is mainly involved in the development projects for new automated solutions and acts as an interface between R&D and the service stakeholders from the KION Operating Units. The main responsibility lies in defining the service requirements in close collaboration with the stakeholders, aligning these in a uniform concept and ensuring their realization within the scope and timeline of the corresponding development project. The requirements may be related to hardware design, software functionality as well as various tools and processes needed for service (e.g. troubleshooting, diagnosis, repair). The realization of synergies across the development projects as well as ensuring that the agreed requirements fit into the overall established service and business strategy of KION and its Operating Units is also a major responsibility.

What we offer:
  • In the role of globally responsible expert, ensure harmonized and future-oriented service concept and strategy across new development projects.
  • Define and integrate into the scope of these projects all service-related requirements. Ensure this is done in close collaboration and alignment with the relevant stakeholders. These requirements may be related to hardware design, software functionality as well as various tools and processes needed for service (e.g. troubleshooting, diagnosis, repair).
  • Ensure the timely and entirely realization of the requirements by systematically following up and tracking the progress of development. Provide expert input and feedback during the development process.
  • Drive initiatives for optimization of existing service tools and processes.
  • Be active at customer level to develop a comprehensive understanding of customer requirements across the service life-cycle.
  • Product lifetime support in cooperation with technical support teams. Ensure that identified improvements are integrated and realized within the scope of new development projects.

Tasks and Qualifications:
  • University degree or comparable education with a technical (preferably) or business focus
  • 1 -3 years or more of relevant experience within Automation Industry, (Automated) Material Handling Solutions, Machinery & Industrial Engineering or related industries
  • Experience in the field of After Sales service products and processes (e.g. direct customer service support remotely and on-site, technical customer service support, technical product management or similar)
  • Very good technical understanding, good knowledge of new technologies
  • Affinity towards technical and software topics
  • Good knowledge of service-relevant business models
  • Team player with a high level of communication and negotiating skills
  • Strategic thinking and ability to manage complexity
  • Ability to operate in an international team and perform in a global matrix organization
  • Fluency in English, additional languages are a plus
  • Flexibility and willingness to international travel (10%-20%)
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最后期限: 31-12-2025

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